Loss Mitigation Closing Supervisor

First American•Usa, SC

About The Position

Supervises a small team within an operational function, ensuring day-to-day activities are delivered efficiently and to a high standard. Provides coaching, allocates work, and acts as the first escalation point for team issues. This role involves supervising the day-to-day operational activities of skilled, non-exempt and possibly exempt level employees who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization. The supervisor will write and conduct employee performance reviews, provide ongoing performance feedback with management consultation, make hiring recommendations, and assist with all personnel management and goal setting for the functional area. Regular status updates and reports to the Manager are also part of the responsibilities. This position works on problems of moderate scope in which analysis of situation or data requires review of identifiable factors and typically exercises judgment within defined procedures and policies to determine appropriate action. Erroneous decisions will have impact on the overall success of functional operations. The role supervises daily work activities of a functional area, typically providing direct supervision to non-exempt employees, selecting and coaching talent, and holding employees accountable for results. Receives assignments in the form of objectives with goals and the process by which to meet goals. Work is reviewed in terms of meeting department, product or project objectives and schedules.

Requirements

Bachelor’s degree or equivalent combination of education and experience
3-5 years of directly related experience
2+ years demonstrated experience in a lead or supervisory role
Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
Able to implement and enforce processes to ensure compliance and quality
Able to establish and maintain effective working relationships at the departmental level
Provides others with reliable information and uses good listening skills

Responsibilities

Supervises the day-to-day operational activities of skilled, non-exempt and possibly exempt level employees who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization
Writes and conducts employee performance reviews and provides ongoing performance feedback with management consultation
Makes hiring recommendations
Assists with all personnel management and goal setting for the functional area
Provides regular status updates and reports to Manager
Supervises daily work activities of a functional area
Typically provides direct supervision to non-exempt employees
Selects and coaches talent; holds employees accountable for results