Loss Mitigation Business Analyst

Selene Diligence•Dallas, TX

3d•Onsite

About The Position

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! Position Summary: The Loss Mitigation Business Analyst/ LMS Product Analyst provides support to the Loss Mitigation Underwriting department including support of the Loss Mitigation Solutions (LMS) workflow tool and manages a wide variety of immediate and longer-term initiatives. As the subject matter expert within Loss Mitigation, this position is expected to be a knowledgeable resource on all department processes, including in depth knowledge related to LMS functionality and its integration with ICE MSP. This position is also responsible for test script creation and test execution within the UAT environment and production environment and partnering with internal stakeholders (Loss Mitigation, Technology, Product Management, Enterprise Portfolio Management, Risk/Compliance) and external stakeholders (ICE, FNMA, FHLMC, GNMA, FHA, HUD, and private investors) to clarify requirements and operationalize required process changes. This position acts independently to prioritize and schedule all work.

Requirements

Excellent attention to detail.
Strong problem solving and decision-making ability.
Advanced analytical skills, ability to analyze problems and provide appropriate solution.
Ability to work well under pressure, handle competing priorities and meet deadlines.
Strong verbal and written communication skills.
Ability to work both independently and in a team environment.
Strong customer-service orientation.
Ability to use good judgment.
High school diploma or general education degree (GED) required.
Two to four years' related experience and/or training required.
Requires basic understanding of systems development lifecycle methodologies.
Requires 2+ years of Loss Mitigation operations experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision.
Ability to deal with problems involving a few concrete variables in standardized situations.
Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook).

Nice To Haves

Associate degree (A. A.) from two-year College preferred.
Two years of residential loan servicing experience preferred.
Previous experience with MSP, Black Knight/LPS and Fiserv preferred.
Additionally, a strong knowledge of Project/Project Server, Team Foundation, Visio, SharePoint, Exchange; internet software; database software; and mortgage loan servicing systems.
Ability to extract, manipulate and analyze data using complex SQL query statements and advanced database tools.

Responsibilities

Maintains current state and future state process documentation for all Loss Mitigation processes including integration of vendor products
Examines, updates and maintains policies and procedures to ensure compliance with Fair Lending practices.
Assists with the creation of an operations structure that executes the strategy, including but not limited to data management, reporting, refining functional and technical processes.
Reviews vendor and investor communications, providing categorization and prioritization
Monitors all change management from vendors and investors
Execution and documentation of all UAT and production testing
Supports multiple projects simultaneously while meeting tight deadlines
Manages and prioritizes outstanding issues and bugs
Collaborates daily with Loss Mitigation leadership, Technology teams and Project Management Teams.