Loss Mitigation Associate

Hyundai Capital•Atlanta, GA

2d•Onsite

About The Position

The Loss Mitigation Associate is responsible for managing and resolving an assigned portfolio of delinquent accounts from 80 days past due through charge-off. This role performs account research, customer contact activities, skip tracing to locate customers and obtain updated contact information, and repayment negotiations to mitigate losses and support account resolution outcomes within established policies, procedures, and approval guidelines. This role ensures compliance with internal policies, regulatory requirements, and documentation standards while contributing to departmental performance objectives.

Requirements

Minimum 2-4 years of experience in late-stage collections, loss mitigation, delinquency management, or account recovery activities.
Experience performing skip tracing activities, including using skip tracing tools or related research methods to locate customers and obtain updated contact information.
High school diploma or GED
Working knowledge of late-stage collections, customer account servicing, delinquency management, or loss mitigation practices.
Ability to effectively use skip tracing tools, account servicing systems, and available research methods to locate customers, validate contact information, and support account resolution activities.
Strong account research, analytical, and problem-solving skills with the ability to evaluate account history, payment patterns, customer circumstances, and risk factors to identify appropriate next steps within established guidelines.
Effective communication and negotiation skills with the ability to secure customer commitments, address objections, and navigate difficult conversations professionally and empathetically.
Ability to prioritize a high-volume workload, manage multiple accounts, and meet performance expectations in a metric-driven environment.
Proficiency with Microsoft Office applications to support documentation, tracking, and reporting activities.
Ability to interpret and apply company policies, departmental procedures, and applicable regulatory requirements.
Proven track record with delivering seamless customer experiences.
Ability to thrive in a performance coaching environment.

Nice To Haves

Automotive finance, consumer lending, banking, or financial service industry experience preferred.

Responsibilities

Manage an assigned portfolio of delinquent accounts ranging from 80 days past due to charge-off, applying established collection practices to support payment resolution, cure delinquencies, and minimize charge-offs while adhering to queue management standards.
Review account histories, payment behavior, customer circumstances, and relevant account information to assess risk and identify appropriate next steps within established resolution guidelines.
Monitor account status and progression through the collection lifecycle, ensuring timely follow-up and adherence to established queue management standards.
Apply approved account resolution options and take appropriate actions within defined policies, procedures, and approval limits to support recovery outcomes and minimize losses.
Collaborate with internal business partners and escalate complex or exception-based account issues as needed to facilitate timely and effective account resolution.
Conduct inbound and outbound collection activities, including negotiating payment arrangements, deferrals, and other approved loss mitigation solutions within established guidelines while balancing customer circumstances and company objectives.
Perform skip tracing using approved tools, internal systems, and available resources to locate customers, verify and update contact information, document findings, and support effective collection outreach.
Document all activity accurately and thoroughly within servicing systems to ensure compliance and support future collection efforts.
Review account records for accuracy and completeness while performing required account maintenance and administrative activities.
Ensure all collection activities are conducted in compliance with company policies, departmental procedures, and applicable federal, state, and regulatory requirements.
Protect confidential customer information and maintain adherence to privacy, security, and data governance standards.
Participate in required training and continuously apply established procedures, controls, and best practices to support operational effectiveness and performance.