Loss Damage Waiver / Transportation Coordinator

Premier Trailer Leasing•Plano, TX

About The Position

The LDW/Transportation Coordinator supports the management of trailer damage claims, transportation operations, insurance coordination, and repair/disposal processes for Premier Trailer Leasing. This role serves as a key point of coordination between customers, vendors, insurance partners, transportation providers, branch operations, and internal departments to ensure timely and cost-effective handling of damaged, totaled, and in-transit trailers.

Requirements

High school diploma, associate’s or bachelor’s degree preferred.
Experience in transportation, fleet operations, trailer leasing, insurance claims, logistics coordination, or related field preferred.
Experience working with vendors, repair facilities, or transportation providers is a plus.
Prior experience with commercial trailers, fleet maintenance, or heavy equipment operations preferred.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Ability to coordinate multiple claims, repairs, and transportation activities simultaneously.
Strong problem-solving and decision-making skills.
Ability to work collaboratively with internal teams, customers, vendors, and insurance representatives.
Knowledge of trailer repair processes, transportation operations, and industry terminology preferred.
Ability to review repair estimates, invoices, and claim documentation for accuracy and cost effectiveness.
Proficiency in Microsoft Office Suites (Word, Excel, PowerPoint, and Outlook).
Great Plains a plus.

Responsibilities

Work with the LDW/Transportation Specialist to determine if claims are going to be approved.
Work with the LDW/Transportation Specialist to decide if trailers are going to be totaled, repaired, parted out, or scrapped/sold on site.
Work with vendors and part suppliers to facilitate repairs including transportation.
Work with vendors to dispose of totaled trailers.
Recover trailers that are going to be parted out at our branch or vendor.
Handle all vendor invoices and BOS’s for trailers.
Facilitate subrogation claims for customers.
Ensure proper communication with all parties including the customers.
Maintain accurate claim files, repair records, estimates, and supporting documentation within company systems.
Track repair and claim timelines to help minimize trailer downtime and improve operational efficiency.
Assist with coordinating trailer moves nationally.
Assist NACO with transportation help as needed.
Assist with processing transportation invoices.
Coordinate transportation scheduling and provide updates to internal teams, vendors, and customers regarding trailer movement status.
Communicate transportation delays or service issues to ensure timely resolution and customer satisfaction.
Assist with insurance claims and determinations of totaled trailers.
Determine when insurance trailers should be repaired and manage those repairs.
Review repair estimates and supporting documentation for completeness and accuracy prior to approval.
Coordinate with insurance adjusters, vendors, and customers to support timely claim resolution.
Work with the LDW/Transportation Specialist to determine if damage is going to be claimed to the manufacturer.
Coordinate claims and repairs for damaged trailers.
Process invoices and claims for repairs.
Document and photograph in-transit trailer damage to support manufacturer and carrier claims.
Coordinate with manufacturers, carriers, and branch personnel to ensure timely inspection, repair, and claim resolution.