Loss Control Consultant

Western National Group & Umialik Insurance•Seattle, WA

1d•Hybrid

About The Position

Western National Insurance Group is seeking a Loss Control Consultant to join their team. This role involves completing loss control surveys for various accounts and reporting on risk information, exposures, and controls. The individual will manage loss control assignments to improve risk and account service, focusing on reducing loss trends and enhancing safety programs. They will analyze operations and exposures using established loss control practices and apply knowledge of codes and standards like OSHA, NFPA, and DOT. The consultant will assess risk attitudes, identify improvement opportunities through recommendations, and manage service partnership plans for an assigned book of business. Building and maintaining strong underwriter and agency relationships is key, as is utilizing resources to find solutions. The role requires consistent adherence to customer experience standards, including prompt responses, positive attitude, rapport building, empathy, expectation management, appropriate communication, and ownership of issue resolution. Participation in department meetings, committees, and projects is expected, along with identifying opportunities to improve loss control process efficiencies.

Requirements

Valid and unrestricted driver’s license and acceptable driving record.
Demonstrated ability to multitask and problem-solve.
Demonstrated time management skills with ability to meet deadlines.
Strong negotiation and relationship-building skills.
Ability to think analytically with the ability to exercise sound risk evaluation judgment.
Proficient use of various core systems, office and computer equipment, and software packages.
Bachelor’s degree or equivalent combination of education and related business or technical work experience in insurance or occupational health and safety.

Nice To Haves

Demonstrated strong organizational and prioritization skills with the ability to accomplish multiple priorities.
Demonstrated understanding of industry practices, standards, and underwriting concepts for multiple lines of business and risks.
Prior experience developing service plans and providing consultative services to larger, complex accounts.
Proficiency in property risk evaluations. Experience in evaluating fire protection systems in commercial and industrial buildings is a plus.
Demonstrated ability to communicate clearly and effectively both verbally and in writing.
High degree of knowledge in a variety of industries.
Continuing education, including currently possessing one or more of the following certifications: Certified Safety Professional (CSP), Associate in Risk Management (ARM), Certified Risk Manager (CRM), Occupational Health & Safety Technician (OHST), or Construction Health & Safety Technician (CHST).

Responsibilities

Effectively manages loss control assignments to achieve risk improvement and continuing account service with focus on reducing line of business loss trends and improving safety programs.
Uses established loss control practices, processes, and procedures to analyze the operations and exposures of different types of risks.
Applies intermediate to advanced knowledge of recognized codes and standards (e.g., OSHA, NFPA, DOT) with the ability to articulate to others in loss control survey work.
Assesses risk attitude for addressing uncontrolled exposures on new and existing business.
Identifies risk improvement opportunities through recommendations and safety program improvements.
Manages and develops service partnership plans and provides consulting services to an assigned book of business.
Builds and maintains strong underwriter and agency relationships.
Utilizes knowledge, experience, and creative resources to find a wide range of solutions.
Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
Actively participates in department meetings, committees / projects, and other duties as assigned.
Identifies opportunities and solutions to improve loss control process efficiencies and effectiveness.