Long Term Care Eligibility Technician
About The Position
The Eligibility Technician position is an introductory level position which determines eligibility for public assistance programs while receiving training in the applicable federal and state laws and county rules and regulations of financial eligibility. You will develop the knowledge and skills to interpret rules, policy and current practices, effectively interviewing clients, gather relevant information from available system resources and enter applicable information into a complex computer system. Specifically, as a Long Term Care Eligibility Technician you will: Manage a full caseload, requiring well developed time management skills Demonstrate ability to work in a high-pressure environment with short deadlines Commit to providing exceptional customer service and possesses a background of performing community service or a work history in working face-to face or over-the-phone with individuals from various multi-cultural and socio-economic backgrounds Be an effective communicator; display excellent interpersonal skills, quickly grasp new concepts, and disseminate information accurately and quickly to Social Services applicants and recipients Have well-developed work habits and exceptional skills using computers and the Microsoft suite of products (Teams, Excel, Word etc.) Have experience crafting professional written communication both internal with colleagues as well as externally with clients Have experience entering and managing accurate high-volume data in real time
Requirements
- Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- Two (2) years of experience performing specialized/technical office support work.
- Ability to work in a hybrid environment, at least three days a week in-person at the office
- Ability to be discerning and empathetic in supporting a cliental from diverse backgrounds
- Strong verbal and written communication skills
- Desire to learn and evolve your related professional skillsets through ongoing trainings
- Proven ability to be agile in a fast-paced working environment
Nice To Haves
- Experience in a human services field
Responsibilities
- Manage a full caseload, requiring well developed time management skills
- Demonstrate ability to work in a high-pressure environment with short deadlines
- Commit to providing exceptional customer service and possesses a background of performing community service or a work history in working face-to face or over-the-phone with individuals from various multi-cultural and socio-economic backgrounds
- Be an effective communicator; display excellent interpersonal skills, quickly grasp new concepts, and disseminate information accurately and quickly to Social Services applicants and recipients
- Have well-developed work habits and exceptional skills using computers and the Microsoft suite of products (Teams, Excel, Word etc.)
- Have experience crafting professional written communication both internal with colleagues as well as externally with clients
- Have experience entering and managing accurate high-volume data in real time
Benefits
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
