Long-Term Care Business Office Coordinator

MaineGeneral Health•Augusta, ME

2d•Onsite

About The Position

Supports long-term care business office operations through resident account management, insurance verification, reimbursement support, resident trust administration, and customer service activities while ensuring accurate financial documentation and compliance with organizational and regulatory requirements. The Long-Term Care Business Office Coordinator is responsible for supporting the financial and administrative functions of the long-term care business office. This role serves as a key resource for residents, families, payers, and staff by managing resident account activities, coordinating reimbursement processes, maintaining financial records, and ensuring compliance with organizational policies and regulatory requirements.

Requirements

High school diploma or equivalent required
Strong organizational, analytical, and problem-solving skills.
Excellent customer service, communication, and interpersonal skills.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.

Nice To Haves

Associate's degree in Business, Accounting, Healthcare Administration, or a related field preferred.
Previous experience in healthcare billing, long-term care business office operations, insurance verification, accounts receivable, or customer service preferred.
Knowledge of Medicare, Medicaid, managed care, and other healthcare reimbursement processes preferred.
Proficiency with Microsoft Office applications and healthcare financial systems preferred.

Responsibilities

Maintains accurate resident demographic, billing, insurance, and payer information.
Verifies insurance eligibility and benefits and supports reimbursement-related activities.
Processes payments and assists with the resolution of reimbursement, billing, and account issues in collaboration with residents, families, payers, external stakeholders, and internal departments.
Supports resident trust account processes, including account maintenance, payment posting, reconciliations, statement distribution, deposits, and maintenance of supporting financial documentation.
Ensures resident trust account activities are completed in accordance with organizational policies and regulatory requirements.
Responds to resident, family, payer, and staff inquiries regarding financial responsibilities, account balances, payment coordination, and outstanding balances.
Provides professional customer service while supporting collection activities and account follow-up efforts.
Collaborates with Admissions, Finance, Therapy, and other departments to support efficient business office operations.
Maintains organized financial records and documentation to support operational and compliance requirements.
Assists with departmental projects, audits, reporting activities, and other operational processes as assigned.