Long-Term Care Administrative Specialist

State of Maryland•Howard, MD

1d•Onsite

About The Position

The mission of the Office of Health Care Quality (OHCQ) is to protect the health and safety of Marylanders and to ensure that there is public confidence in the health care and community service delivery systems. OHCQ is an agent of the Centers for Medicare & Medicaid Services (CMS) and is the designated state survey agency in Maryland. The main purpose of this position is to provide administrative support and assistance to the Long-Term Care Program. This position will organize and scan paper documents, archive paper documents, retrieve archived documents, enter information into a federal database, maintain an outgoing mail log, prepare licensure letters and provide information to providers, consumers and other stakeholders. This position will also complete the initial review and processing of certain licensure, certification and permitting activities, process certain administrative requests from providers, provide technical assistance and consultation, respond to inquiries received through walk-ins, phone calls, emails and faxes, develop flowcharts and written procedures related to triage and administrative processes and actively participate in the strategic planning process. These activities directly support the mission of the Office of Health Care Quality (OHCQ) to protect the health and safety of Marylanders across the health care continuum.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate
One year of administrative staff or professional work
Candidates may substitute 30 college credit hours from an accredited college or university for the required experience
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience

Nice To Haves

Experience implementing policies and procedures
Experience using web-based data entry systems, Microsoft Word and Microsoft Excel
Experience providing customer service to internal and external stakeholders

Responsibilities

Organize and scan paper documents
Archive paper documents
Retrieve archived documents
Enter information into a federal database
Maintain an outgoing mail log
Prepare licensure letters
Provide information to providers, consumers and other stakeholders
Complete the initial review and processing of certain licensure, certification and permitting activities
Process certain administrative requests from providers
Provide technical assistance and consultation
Respond to inquiries received through walk-ins, phone calls, emails and faxes
Develop flowcharts and written procedures related to triage and administrative processes
Actively participate in the strategic planning process