Logistics Technician II- Day Shift (No Weekends!)

Munson Healthcare•Gaylord, MI

About The Position

The Logistics Technician II promotes customer satisfaction by promptly identifying and resolving customer complaints, problems, and issues. The position receives customer requests by telephone, email, or mail and determines the appropriate response. It maintains inventory control using physical and computerized MMIS processes, including orders, replenishments, returns, credits, and discrepancy resolution. The technician analyzes returns and credits according to policy and, where applicable, works with supplier representatives to monitor consignment inventory and addresses inventory issues with department contacts. The role performs quarterly cycle counts and annual inventory, or more frequently as required, and conducts monthly inventory balancing checks. It may assist with projects for specific inventory locations. The technician receives or processes requisitions, issues stock, creates and verifies pick tickets, communicates non-fills, backorders, or shortages to customers, and follows up as applicable to help ensure patient care outcomes are not affected. The position also maintains item records and reorder parameters in MMIS, updates requisition templates and PAR forms, supports stock rotation and revision-controlled inventory, and backs up or assists the Logistics Technician I with order picking when needed to meet customer delivery requirements.

Requirements

Associate degree in a business-related field; OR high school diploma or GED and at least 7 years of previous experience in a warehousing inventory control or materials planning environment; OR high school diploma or GED and 5 years of experience in NMSA Supply Chain management.

Responsibilities

Promote customer satisfaction by identifying and resolving customer complaints, problems, and issues promptly.
Receive customer requests by telephone, email, or mail and determine the appropriate response.
Maintain inventory control through physical and computerized MMIS processes for orders, replenishments, returns, credits, and inventory discrepancies.
Analyze and process customer returns and credits in accordance with policy and return appropriateness.
Work with supplier representatives to monitor consignment inventory, where applicable, and address inventory issues with department contacts.
Perform quarterly cycle counts and annual inventory, or more frequently as required.
Assist with special projects related to specific inventory locations.
Perform monthly inventory balancing checks and take responsibility for the results.
Receive or process customer requisitions, issue stock, and create pick tickets when they are not system-generated.
Verify order entry accuracy and distribute pick tickets as appropriate to support customer shipments.
Review completed pick tickets as applicable to ensure they are properly completed and discrepancies are noted.
Communicate non-fills, backorders, and shortages to customers and follow up as applicable to help ensure patient care outcomes are not affected.
Set up new items, update current items, and remove inactive items from MMIS as needed.
Use the inventory control information system to define and routinely review and adjust reorder point parameters based on changes in demand or supply.
Create, manage, and update requisition templates and PAR forms as needed.
Conduct processes to ensure stock rotation and revision-controlled inventory.
Back up or assist the Logistics Technician I with order pick processing when necessary to meet customer delivery requirements.