Logistics Team Lead - Study Setup
About The Position
The Logistics Team Lead - Study Setup ensures efficient and effective department operations and is responsible for quality within the section. The role participates in daily operations, follows complaints and issues through to resolution, trains new personnel and staff on new processes, and maintains team training documentation. The Team Lead attends study protocol meetings to educate staff about issues requiring attention and creates team work schedules and holiday plans. This is a hybrid role based at Thermo Fisher Scientific's Global Central Laboratory in Highland Heights, Kentucky. Applicants from anywhere in the United States are welcome, but relocation assistance is not provided and relocation costs are the candidate's responsibility. Candidates must be legally authorized to work in the United States without sponsorship and pass a comprehensive background check, including drug screening.
Requirements
- Bachelor's degree or equivalent and relevant formal academic or vocational qualification.
- Previous experience providing the knowledge, skills, and abilities to perform the job, comparable to 0 to 5 years.
- At least 1 year of leadership responsibility.
- Knowledge of Good Clinical Practices.
- Strong attention to detail and organizational skills.
- Accurate data entry skills.
- Proficient computer skills, including Microsoft Office.
- Effective negotiation and problem-resolution skills.
- Good verbal communication skills.
- Superior analytical, interpersonal, and time-management skills.
- Critical-thinking and problem-solving skills to support quality decision-making.
- Ability to work in a collaborative team environment.
- Legally authorized to work in the United States without sponsorship.
- Ability to pass a comprehensive background check, including drug screening.
Nice To Haves
- Previous logistics knowledge.
Responsibilities
- Direct and participate in all aspects of the department's daily operations.
- Manage Associate Site Services Assistants and Logistics Coordinators, ensuring performance is maintained.
- Maintain and oversee the Manufacture List, Supply Orders, Courier Contact Sheets, Backorders, and Special Account Set Up.
- Train new staff and staff affected by new processes; evaluate performance and identify and correct performance problems.
- Serve as an escalation point for calls about supplies and logistical issues, escalating to management or the appropriate department to ensure internal and external customer satisfaction.
- Coordinate and resolve study set-up process issues with Site Services Logistics Coordinators and Associate Site Services Assistants.
- Obtain and maintain key performance indicators with kit vendors.
- Assist management with training, quality compliance, SOP reviews, and updates.
- Act as a backup to the Supervisor and/or Senior Manager.
- Follow up on complaints and issues until resolution.
- Attend study protocol meetings and educate staff about issues requiring attention.
- Create work schedules and holiday plans for the team.
- Follow up on team training documentation.
Benefits
- Accessibility services and accommodations are available to job seekers who need them during the application process.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
