Logistics Support Specialist

Covenant Logistics•Chattanooga, TN

12h•Onsite

About The Position

The Logistics Support Specialist assists with streamlining daily operations within planning, customer service, and brokerage. They are multi-skilled and cross trained to enhance efficiency across Operations in designated business units. The Logistics Support Specialist should be comfortable communicating with people throughout the organization, able to solve problems, assist in spot pricing or capacity needs, adept at estimating and managing time for a variety of tasks, and has a strong sense of big-picture objectives.

Requirements

Understanding of transportation brokerage operations and the freight lifecycle.
Familiarity with appointment scheduling processes for shippers and receivers.
Knowledge of carrier vetting, safety requirements, and capacity sourcing practices.
Basic understanding of industry tools such as TMS platforms, load boards, and tracking technologies
Efficient understanding of Microsoft Office (Outlook, Word and Excel).
Ability to work independently with minimal supervision
Strong written and verbal communication skills.
Effective multitasking, time management, and prioritization skills in high‑pressure situations.
Critical thinking and problem‑solving, especially in time‑sensitive scenarios.
Data accuracy and attention to detail in system documentation.
Bachelor’s degree in business management, supply chain or similar field required.
1 year of relevant experience may be substituted for each year of education required.
1+ year of experience in logistics, transportation, customer service, or related operational support role required.

Responsibilities

Monitor all active overnight loads to ensure continuous visibility and adherence to service expectations.
Perform proactive trace and tracking through carrier communications, GPS/TMS visibility tools, and check‑calls.
Identify potential service issues and take timely corrective action.
Manage and reassign loads impacted by carrier falloffs or unplanned failures.
Schedule, confirm, and adjust pickup and delivery appointments with shippers and receivers according to customer requirements.
Provide operational support and guidance to contracted carriers, including details on pickup/delivery expectations, appointment scheduling, and issue resolution.
Broker and secure capacity for uncovered or at‑risk overnight loads, ensuring operational continuity.
Source carriers through load boards, internal networks, and established relationships.
Handle inbound and outbound calls, messages, and status requests from customers with professionalism and urgency.
Escalate critical or time‑sensitive issues to appropriate internal teams when customer impact may occur.
Produce accurate, concise reporting of activity including exceptions, escalations, and pending action items.
Prepare clear, accurate end‑of‑shift reporting summarizing issues, resolutions, and pending actions.
Document all tracking updates accurately within the TMS for full operational transparency.