Logistics Support Specialist (Lead Hand)

Voyageur Aviation•North Bay, ON

3h•Onsite

About The Position

Voyageur Aviation Corp. is an integrated provider of specialized aviation services, including advanced engineering and maintenance capabilities, part sales and logistics management, aircraft leasing, and contract flying operations. They support humanitarian missions, cargo, and workforce movements to remote communities. The company is headquartered in North Bay, Ontario, and is a wholly owned subsidiary of Chorus Aviation Inc. They are known for undertaking distinctive projects with captivating destinations and exclusive clients, offering services like complete plane restructuring, modernization, complex maintenance, and comprehensive plane redesign. The team is described as having unparalleled expertise, making them pioneers in aviation. The company emphasizes abundant growth opportunities, continuous learning, and a culture of boundless possibilities, leading to long-term employee retention. The role of LSS Lead Hand is a key position within the Supply Management team, reporting to the LSS Manager. This role involves leading and coordinating Logistic Support Services (LSS) operations, providing oversight and guidance to the LSS Specialist and LSS Shipping Coordinator. The primary goal is to ensure timely, compliant, and cost-effective management of parts movement, inventory, and shipping across all LMBs/TLMBs.

Requirements

1–2 years of experience in aviation logistics, inventory, or parts management
High school diploma required
Dangerous Goods and WHMIS certifications required
Knowledge of shipping practices, documentation, and international/customs regulations
Proficiency with ERP systems (e.g., WinAir) and Microsoft Office (Excel, Outlook, Word)
Strong organizational, communication, and problem-solving skills
Demonstrated ability to prioritize tasks, make decisions under pressure, and support team operations
Must be legally eligible to work for a Canadian company (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit)
Provide a clear Criminal Background Check.

Nice To Haves

Post-secondary education in logistics, supply chain, or aviation maintenance is an asset
Experience with vendor coordination and procurement processes is an asset

Responsibilities

Provide guidance, support, and supervision to LSS Specialist and Shipping Coordinator.
Assign tasks, review work, and ensure adherence to company procedures, policies, and safety standards.
Conduct performance monitoring and support professional development.
Lead departmental meetings and daily coordination sessions with Material Control and field teams.
Oversee critical parts requirements for LMBs/TLMBs, ensuring timely procurement, shipping, and delivery.
Coordinate between field maintenance, procurement, shipping vendors, and management to resolve urgent or complex issues.
Monitor inventory, track orders, and ensure timely updates to electronic systems.
Recommend process improvements in shipping, receiving, and material handling procedures.
Prepare and review operational and management reports related to parts movement, shipping costs, and AOG activity.
Track key performance metrics and identify trends to improve service delivery and efficiency.
Ensure all team members maintain compliance with Dangerous Goods, WHMIS, and other safety certifications.
Participate in audits, investigations, and safety reviews.
Review shipping and inventory documentation for accuracy and regulatory compliance.