Logistics Support Coordinator, Transplant Logistics Command Center

TransMedics•Andover, MA

17h•$31 - $39

About The Position

TransMedics has initiated a national program for organ retrieval and organ management with the goal of increasing utilization of donor organs for transplant using the Organ Care System (OCS) technology platform in conjunction with our best in class Transplant Logistics Command Center. Transplant Logistics is a recently created organization responsible for leading all aspects of TransMedics’ transplant logistics, enabling the exponential growth of the National OCS Program (NOP). The team’s comprehensive scope includes data analytics, network and topology design, capacity planning, product and program management, and the daily execution of air and ground transplant logistics operations, managed by a world-class central command center operating 24/7. The Logistics Support Coordinator is part of the Transplant Logistics Command Center and supports TransMedics team members before, during and after missions. The shift will be either 5:00AM-5:00PM or 5:00PM-5:00AM. RESPONSIBILITIES This position is responsible for, but not limited to, the following: Arranges travel logistics for NOP teams (surgeons, OCS specialists and aviation crew members) including but not limited to commercial airline flights, ground transportation, rental car reservations & hotel accommodations. In partnership with ground transportation specialists, plans pick up/drop off schedules to ensure teams are transported in efficient and timely manner; communicates itineraries clearly and efficiently as required Assists NOP teams with any requests, issues, or concerns while on a mission Maintains accurate records related to reservations & airline ticket credits. Ensures compliance is met with all company policies, procedures and safety standards This is a non-exempt position. The Logistics Support Coordinator will work approximately 15, 12-hour shifts per month in 4 days on, 3 days off, 3 days on, 4 days off schedule, including nights, holidays, and weekends. Performs other TransMedics tasks and duties as assigned.

Requirements

Customer service, travel, or logistics experience with:
High school diploma and 5 years professional work experience
Associates degree and 3 years professional work experience
Bachelors degree with experience gained from undergraduate work experience
Flexibility to work 12-hour shifts and a non-standard rotating schedule including nights, weekends, and holidays

Nice To Haves

Proven ability to multi-task and calmly manage several projects at once
Strong analytical skills and the ability to make sound recommendations based on thoughtful and accurate analysis
Outstanding customer service skills
Excellent written and verbal communication skills
Strong team player, willing to step in and help others as needed
Tech savvy and able to learn new systems, apps and processes quickly

Responsibilities

Arranges travel logistics for NOP teams (surgeons, OCS specialists and aviation crew members) including but not limited to commercial airline flights, ground transportation, rental car reservations & hotel accommodations.
In partnership with ground transportation specialists, plans pick up/drop off schedules to ensure teams are transported in efficient and timely manner; communicates itineraries clearly and efficiently as required
Assists NOP teams with any requests, issues, or concerns while on a mission
Maintains accurate records related to reservations & airline ticket credits.
Ensures compliance is met with all company policies, procedures and safety standards
Performs other TransMedics tasks and duties as assigned.