Logistics Support Analyst - 6472289

Accenture•Mountain View, CA

4d•$26 - $36•Onsite

About The Position

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Requirements

Minimum 2 years of work experience
Minimum 2 years of technical support experience
High School Diploma/GED

Responsibilities

Act as the primary point of contact for phone email and chat support. Log all interactions in the ITSM tool eg ServiceNow Zendesk or Jira.
Diagnose and resolve issues involving Windows macOS Microsoft 365 Active Directory password resets group memberships and VPN connectivity.
Assist with the setup configuration and basic repair of laptops mobile devices printers and peripherals.
Process standard requests such as software installations account provisioning onboarding offboarding and access permissions.
Identify complex issues that require specialized attention and escalate them to Tier 2 or Tier 3 teams while maintaining ownership of the user communication.
Contribute to and maintain the internal Knowledge Base KB by documenting new solutions and workarounds.
Receive shipments cardboard and wooden crate packages via mailroom and loading dock.
Process packages by inspecting returned devices for damage and returning them to warehouse inventory for distribution.
Create and maintain records in the asset tracking tool for new and existing AR devices.
Provide written and face to face support for processing device requests including local pick up and local returns.
Follow up on pending approvals pick ups and delivery confirmations.
Prepare and ship packages domestically and internationally ensuring safe transportation of devices in compliance with Dangerous Goods certifications eg lithium battery shipping.
Provide shipping labels to requestors for return shipping.
Manage the device loan library ensuring devices are properly tracked maintained and distributed to users.