Logistics Supervisor (1st Shift)

Crescent•West Chester, OH

10h•Onsite

About The Position

The Logistics Supervisor serves as a liaison between the GE Warehouse Leadership and the GE operation. The position is responsible for leading operational and/or support departments including all aspects of shipping and receiving, scheduling, inventory management, quality management. The Logistics Supervisor upholds all QMP’s and work instructions. Responsible for instilling and maintaining good relationships and working conditions with all Crescent People and Customers both inside and outside of the account through proper execution and championing the Crescent Way. Ensure that all Crescent People consistently produce acceptable productivity, quality and safety results. This role requires the oversight and purchasing of shipping materials, office supplies, and department needs. Assures compliance with OSHA, MSDS, ASI, ISO, and SQF regulations. Ensure that payroll is processed correctly and all times for direct reports are capture accurately in time management and payroll systems. Champion of lean and continuous improvement strategies including but not limited to Leader Standard work, Value Stream Mapping, and process improvements. As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s: Purpose, Process, People While building on our Culture of: Doing It Right, Doing It Safe, Doing It Well

Requirements

High school diploma or equivalent plus 2 years related experience or the equivalent
The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
The ability to communicate with facts, and to balance talking with listening.
Be able to speak with supplier account managers as well as those within customer service and quality to complete daily task and ensure the completion of department goals

Nice To Haves

Experience leading teams or projects preferred
Associates Degree in Business or technical field
Experience managing account financials, staffing, and budget requirements

Responsibilities

Ensure Safe and well-maintained Work Environment and conditions throughout all workspaces, facility and surrounding areas
Actively participate in Safety Committee activities and initiatives and champion and engage all staff and employees in cultivating and promoting a Safety-First Culture
Continually seek out and remove all forms of risk
Evaluate candidates and select the best cultural and competent fits using STAR (Select, Train, Assess, and Recognize)
Act as a liaison to shipping/warehouse associates and leads, ensuring all order and work requirements are successfully always communicated and maintain an open line of communication with the customer
Work closely and harmoniously with fellow team members and members of management
Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
Positively contribute to a team environment by fostering a culture of respect, clear and concise communication, acts with humility, and one that embodies SCARF. (Status, Certainty, Autonomy, Relatedness, and Fairness)
Ensure all customer touch points and communications are positive.
Utilizes cross training to progress their Crescent People as well as themselves
Maintain productivity standards as dictate by department KPIs and goals
Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels
Maintain a monthly performance log for all Crescent Team Members
Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators
Maximize site capacity and output capability through the planning and scheduling of all resources
Assess / verify the ongoing need for resources.
Working with other departments and utilize tools and resources to drive a lean culture
Leading projects to eliminate waste and defects within the department
Validate the use and continuous improvement of all production and operational processes
Execute quality management of material through controlling customer hardware and proper execution of QEMs.
Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents.
Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner
Assist with ISO program management
Assist with FOD and parts awareness training
Maintain files for Quality Event Management
Log non-conforming parts when applicable
Ensure the root cause for all escapes is identified and corrected
Work with PQEs to identify part disposition and/or conformance issues
Ensure current and accurate inventory control for each account
Ensure that there is no cross contamination of parts between accounts
Complete Supervisor Cycle Counts as applicable
Ensure Inventory accuracy goals of account are met
Be able to report out on Inventory metrics and speak to open action items
Respond promptly to client requests via phone or email in a professional, courteous manner
Process shipping document amendments and kit matrices upon request
Cultivate teamwork with the customer, working together to build a relationship of trust and problem solving
Understand the nuances of each customer and their needs
Report well documented and accurate metrics – DSR’s and KPI’s
Build a strong reputation with our customer as being a customer centric business leader/supervisor
Operate with a reporting system/tools ensuring the complete integrity of all data
Improve organizational efficiency and waste reduction through (CI) Continuous Improvement
Financial targets supported by running a productive, quality and safety minded department
Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
Follows up to ensure quality task completion
Provide direction and rally the team impetus, forge teams
Provides constructive performance feedback
Willingness to make personnel changes
Develops readiness for delegation to others and then does delegate to others
Willing to take calculated
Self-assured Communicator: clear and concise; balanced talker and listener
Able communicator—good clarity, balanced talker, and listener
Effectively assertive and able to handle conflict and confrontation situations
Solution vs. blame oriented
Mixture of firmness and flexibility
Has energy and enthusiasm
Holds self and others accountable
Process Oriented: able to follow structure where it exists and create (document) structure as needed
Resilient: able to deal with the unexpected and not easily flustered
Detail Oriented: organized and follows up to ensure Quality tasks to completion
Systematic trainer, willing and able to develop people
Good work ethic, task focused and willing to extend extra effort
Able to follow structure where it exists and create structure where it does not
Resilient—able to deal with the unexpected, not easily flustered
Has sense of urgency
Follows up to ensure quality task completion
Conduct positive and constructive communication to all associates regarding work schedules and activities.
Conduct effective communications with the GEA warehouse supervisor at beginning, middle and end of shifts.
Being self-motivated to achieve targets and to seek out improvements and accept and embrace change.
The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day.
Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follows through with commitments.
Cooperative and responsive to the needs of co-workers and team members; courteous and respectful in dealing with others.
Follows rules and code of conduct at work; demonstrates an ethical behavior at work.
Strong likelihood to stay with a company; level of commitment to job or organization.