Logistics Supervisor

Pella Corporation•Geneva, IL

17d•Onsite

About The Position

The Logistics Supervisor is responsible for the Chicago branch warehouse and delivery activities and acts as the primary liaison with third-party logistics carriers as required. Responsible for influencing company customer satisfaction, returns & allowances, inventory levels and turns, scrap rates, and error rates. This position is a key driver for delivering world class customer experience by managing and improving our ability to complete and timely delivery, by driving strong customer orientation on the warehouse and logistics side of the business. This is a full-time in-person position that will work at the Geneva, IL branch office Monday – Friday 6AM - 2:30PM.

Requirements

Must be able to develop a high level understanding of all Pella products and their applications
Must have proficient problem solving abilities and the ability to think on their feet in order to appropriately resolve escalated situations that arise in the general course of business.
Must exhibit superior communication skills and the ability to maintain professionalism in times of great adversity and pressure
Works collaboratively and creates a sense of trust and reliability with internal team and customers
Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available
Adaptable to changing processes and priorities
Works well without close supervision but always keeps their manager informed
Focused on details and follow through
Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
Bachelor’s degree from four year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience.
Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills.
Ability to read, interpret, understand and explain documents such as company policies and benefits.
Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public.
Must be able to listen, assess and diagnose hidden meanings, and empathize.
Must be able to resolve conflict in the best interests of the business and our customers.
Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.
Must be able to make eye contact and present appropriate persona for the situation when interacting with fellow employees or waiting on a customer/visitor in person on a regular and consistent basis.
Must be a team player and exhibit a strong desire to learn and promote self-growth.
Must be pro-active, have a good attitude, be self-disciplined, and self-motivated.
Must be a "take-charge" person with a demonstrated ability to follow projects through to completion.
Attention to administrative detail is required.
Must be articulate, able to give clear instructions, demonstrate organizational skills, and meet reasonable deadlines.
Must be able to maintain strict confidence with regards to sensitive and protected personnel/confidential information.
Must be able to gain trust, respect, and confidence of employees and managers.
Must be able to hold firm when necessary, provide constructive feedback, and compromise when called for.
Must present in a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors.
Must have ability to understand and communicate basic math associated with operational costs and/or revenue.
Must have the ability to interpret financial reports and commonly used company performance reporting methods.
Must have ability to solve practical problems without close supervision.
Must be able to determine appropriate resolution in dealing with employee concerns and questions and set appropriate boundaries.
Must possess good thought processes, problem-solving skills, and investigative theory.
Must be able to use sound judgment and make objective decisions in the company's best interest at all times.
Must be able to demonstrate ability to synthesize people and events, problem solve, and engage individuals in effective conversation.

Responsibilities

Direct supervision of non-exempt team members as assigned, may also include supervision of exempt team members. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline and discharge, payroll reporting, overtime scheduling and all other miscellaneous items that are involved in supervising this group.
Keeps team informed on all company communications.
Facilitates daily start-up meetings, coordinates meetings, schedules, and distributes information to team members.
Displays strong problem resolution skills and the aptitude to overcome substantial obstacles in order to satisfy customers’ needs.
Effectively mitigate customer issues in all methods of communication – face to face, via telephone or through written correspondence and maintain professionalism in times of great adversity and pressure.
Manages cost center expenses for warehouse and logistics and ensures that resources are allocated properly throughout the year to stay within budget.
Leadership responsibility in conducting physical inventories on a quarterly basis; responsible for planning, organizing and reporting of physical inventory results.
Utilizes CI principles to analyze and develop measures to improve safety, quality and productivity.
Responsible for maintaining company building and equipment, coordinates repairs and maintenance.
Serve as key member for company's Safety Program. Participate and facilitate meetings, design policies and procedures, enforce safety policies and procedures, conduct safety audit tours, provide accident analysis and trends; accident statistics and reports.