Logistics Sup & Depot Repair

Telos•Ashburn, VA

1d•Onsite

About The Position

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security. Be a part of the Telos culture and see what sets us apart! This position will be based at Ashburn, VA. We are seeking an accomplished technician to join our organization within a Department of Defense (DoD) environment. As a depot technician, you will become an integral part in ensuring operations and diagnostic configurations are consistently being performed at optimal levels. The ideal candidate should possess extensive knowledge of DoD cybersecurity frameworks, tools, and certifications, with a focus on configurations for Windows devices, network configurations, and other essential criteria.

Requirements

An active DoD Secret Clearance is required
An active Comptia Security+ certification is required
High School Diploma and 3+ years of experience
Ability to lift/move up to 50 pounds
Required to stand, walk, and use hands frequently
Must have experience providing user assistance with hardware and system support problems
Strong written and verbal communications skills and the ability to interact with people at all levels are required
A professional attitude regarding attention to detail and customer service and excellent organizational skills are required
The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship

Responsibilities

Load and configure specific software packages such as: operating systems, hardware drivers, and custom application software onto desktop, server, PDA, and deployable systems
Perform system hardware diagnostics and advises on system problems; troubleshoots and makes repairs to returned maintenance supported equipment. Examples include, but not limited to: PDAs, biometric units, digital cameras, laser printers, smart card printers, barcode readers, smart card readers, desktops, laptops, All in Ones, Wireless Access Points, USB Hubs, network hubs, and Uninterruptible Power Supplies
Complete assignments with independent thought and action within the scope of specific assignments
Enter data or information into a terminal, PC, or other keyboard device using various software packages
Depot repair, testing, logistics, shipping & receiving - supporting DMDC maintenance contracts
Enter commands and observes system functions to verify correct system operations
Performs maintenance tasks including (but not limited to): replacing bad component, motherboard, power supply, memory, disk drive, etc.
Technical point-of-contact for other members of the Tier III DMDC Support team for hardware related problems as well as providing technical assistance to system end users
Inspects problematic equipment returned by end users and determines if repair can be made in-house or requires item to be sent to OEM/other vendor for repair
Maintain inventory levels for standard installation materials and replenish stock as needed
Perform other administrative and support functions such as: shipping, receiving, training, and reporting
Work cooperatively with other Telos Corporation and Telos Identity Management employees, government agencies and other industry partners
Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components
Ensure compliance with established internal control procedures
Coordinate with field staff to determine parts requirements
Maintain shipment logs
Manage system images using Symantec Ghost software. This includes updating images to ensure that all security Requirements