Logistics Specialist

Ecolab•Houston, TX

1d•Remote

About The Position

Ecolab, a global leader in water, hygiene, and energy technologies and services, is seeking a Logistics Specialist to join our EVD Safety Support Center (SSC) in a hybrid capacity. This role operates as a real-time safety and logistics control function, supporting chemical deliveries across Ecolab’s customer network by providing real-time solutions through a fast-paced inbound-calls environment. The Logistics Specialist reviews shipment and tank data, resolves system issues, and makes safety-based decisions to prevent delivery incidents before they occur. It is ideal for individuals who are analytical, tech savvy, and quick learners, with an interest in logistics, safety, enterprise systems and people-oriented. Prior deep experience is not required - we provide structured training; but success in this role requires strong problem-solving skills and the ability to quickly learn and operate within tools such as SAP and other digital platforms.

Requirements

High School Diploma or equivalent
1 year of logistics, operation, supply chain, customer service, or related experience, or demonstrated ability to quickly learn complex operational roles
No immigration sponsorship available for this role

Nice To Haves

Bachelor's degree
Strong computer skills (including enterprise systems) with the ability to work across multiple systems simultaneously
1 year of SAP experience (or strong aptitude and exposure to ERP or enterprise systems)
Strong proficiency with Microsoft Office (Excel, Outlook, Teams) or similar productivity tools
Demonstrated ability to learn new systems quickly and adapt to changing processes
Interest in logistics, safety, transportation, or operations environments
Experience with bulk liquid transportation, chemical logistics, or regulated industries
Knowledge of safety or compliance concepts (e.g. HazMat, DOT, or similar) - training provided
Clear communication, sound judgement, and strong problem solving skills

Responsibilities

Receive and manage incoming calls daily related to delivery verification and safety checks.
Serve as a member of the EVD Safety Support Center, supporting chemical deliveries for Ecolab and approved third-party carriers
Review shipment details, tank data, and system information to approve or stop deliveries based on safety and compliance criteria
Guide callers through troubleshooting steps and navigation of the EVD application
Accurately document all interactions, decisions, and outcomes in tracking systems
Create and manage IT incident tickets to document, track, and escalate EVD system or application issues to the appropriate technical teams, ensuring timely resolution and minimal impact to delivery operations.
Create Delivery Action Requests (DARs) to capture tank setup issues, documentation gaps, or Bill of Lading discrepancies
Coordinate with Ecolab field teams and account representatives to resolve delivery or system issues
Respond to Chemtrec alerts related to in-transit incidents, damaged packages, or chemical events; assist with coordination when escalation is required
Generate and maintain delivery compliance and safety data, supporting reporting and continuous improvement initiatives