Logistics Specialist

TA Dispatch•San Diego, CA

15h•Remote

About The Position

TA Services is seeking a Logistics Specialist to join their team. This role involves managing customer relationships, overseeing load management and order fulfillment, preparing quotes, negotiating pricing, and resolving operational issues. The position operates in a fast-paced logistics and transportation environment and transitions to a remote work setting after initial training. The specialist will be responsible for driving revenue growth, margin improvement, and customer retention by monitoring key performance indicators.

Requirements

High school diploma or equivalent required.
Familiarity with transportation management systems (TMS) and logistics operations required.
Proficiency with Microsoft Office Suite, Excel, Teams, Dialpad, and reporting tools such as Power BI.
Strong understanding of shipment management, pricing, customer service, and operational processes.
Excellent verbal and written communication skills.
Strong problem-solving and critical-thinking abilities.
Highly organized with effective time management skills.
Strong negotiation and relationship-building capabilities.
Customer-focused with a commitment to service excellence.
Team-oriented while maintaining the ability to work independently in a remote environment.
Self-starter who thrives in a dynamic, fast-paced setting.
Detail-oriented with the ability to manage multiple priorities simultaneously.

Nice To Haves

Associate’s or Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field preferred but not required.
Previous experience in logistics, freight brokerage, transportation, supply chain, or customer service preferred.
Experience using logistics and transportation platforms such as McLeod, MercuryGate, DAT, Truckstop, and E2open preferred.

Responsibilities

Serve as the primary point of contact for customers during afterhours operations.
Build and maintain strong customer relationships by providing exceptional service and resolving issues promptly.
Build, book, and manage customer shipments from pickup through delivery.
Ensure accurate and timely data entry into Transportation Management Systems (TMS) and provide shipment status updates.
Prepare customer quotes, bid on spot boards, and negotiate pricing with carriers and customers.
Proactively identify and resolve shipment delays, carrier issues, and customer concerns.
Collaborate with internal departments including claims, carrier services, sales, and operations to ensure successful load execution.
Drive revenue growth, margin improvement, and customer retention.
Monitor key performance indicators (KPIs) including load count, revenue, margin, customer satisfaction, and operational efficiency.