Logistics Specialist (Dispatcher)

Westcan Bulk Transport Ltd . • Edmonton, AB

3d • Onsite

About The Position

Westcan Bulk Transport is seeking a Logistics Specialist to join their fuel dispatch team. This role involves matching drivers, trucks, and trailers to orders, ensuring drivers have adequate hours of service, and arranging for equipment maintenance. The specialist will plan routes, prepare trailer loading instructions, and communicate with drivers regarding deviations and trip instructions. They will also take customer orders, enter them into the TMW system, and manage load distribution to minimize empty miles. Providing ETAs and updated information to customers is also a key part of the role.

Requirements

• Prior Fuel/Tanker dispatch experience is preferred
• TMW experience is an asset.
• Forward thinker - must be able to plan and foresee potential issues that may require the plan to be adjusted
• Outstanding internal and external customer service skills
• Takes ownership of work responsibilities
• Must have strong organizational and interpersonal skills as well as the ability to work under pressure and meet deadlines
• This position also requires strong communication skills
• Ability to prioritize and manage multiple responsibilities and work independently
• Previous experience in the transportation industry is beneficial
• Willingness to adjust work week to support vacation coverage for co-workers (including weekends)

Responsibilities

• Matching drivers, trucks and trailers to orders based on load requirements and qualifications while optimizing fleet resources
• Ensuring drivers have adequate hours of service
• Establishing proper last contents on equipment
• Arranging for equipment to be available for fleet maintenance
• Preparing trailer loading instructions
• Planning routes for drivers by adding route or track points as required
• Ensuring delivery instructions are complete
• Providing instructions and answering questions from drivers
• Contacting off duty drivers to provide trip instructions for next on duty status
• Communicating with drivers on any deviations with planned loads
• Communicating schedule requests to Operations Manager
• Checking routing of completed trip compared to routing instructions
• Ensuring payload is up to maximum GVW and was loaded as per instructions
• Communicating changes to planned orders and updating system as required
• Monitoring total mail and keeping system up to date
• Taking customer orders by phone, email and fax and entering orders into TMW system and providing confirmation of order to the customer
• Entering “block” orders as required for seasonal business or long term contracts
• Controlling distribution of loads; determining how many orders can be filled for particular time period
• Contacting customers for “fill orders” to minimize empty miles
• Providing ETA as required and providing updated information to customers when changing plans

Benefits

• Competitive wages
• Company matched RRSP/DPSP savings program
• Bonus opportunity
• Scholarships program for employee’s children
• Referral reward payments up to $2,000 available per successful hire (certain conditions apply)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed