Logistics Specialist

Ecolab•Houston, TX

18h•Remote

About The Position

Ecolab is seeking a Logistics Specialist to join their EVD Safety Support Center (SSC) in a hybrid capacity. This role functions as a real-time safety and logistics control center, supporting chemical deliveries across Ecolab’s customer network. The specialist will provide real-time solutions through inbound calls, reviewing shipment and tank data, resolving system issues, and making safety-based decisions to prevent delivery incidents. The role is ideal for analytical, tech-savvy, and quick learners interested in logistics, safety, enterprise systems, and people-oriented work. While prior deep experience is not required due to structured training, success depends on strong problem-solving skills and the ability to quickly learn and operate within tools like SAP and other digital platforms.

Requirements

High School Diploma or equivalent
1 year of logistics, operation, supply chain, customer service, or related experience, or demonstrated ability to quickly learn complex operational roles
No immigration sponsorship available for this role

Nice To Haves

Bachelor's degree
Strong computer skills (including enterprise systems) with the ability to work across multiple systems simultaneously
1 year of SAP experience (or strong aptitude and exposure to ERP or enterprise systems)
Strong proficiency with Microsoft Office (Excel, Outlook, Teams) or similar productivity tools
Demonstrated ability to learn new systems quickly and adapt to changing processes
Interest in logistics, safety, transportation, or operations environments
Experience with bulk liquid transportation, chemical logistics, or regulated industries
Knowledge of safety or compliance concepts (e.g. HazMat, DOT, or similar) - training provided
Clear communication, sound judgement, and strong problem solving skills

Responsibilities

Receive and manage incoming calls daily related to delivery verification and safety checks.
Serve as a member of the EVD Safety Support Center, supporting chemical deliveries for Ecolab and approved third-party carriers.
Review shipment details, tank data, and system information to approve or stop deliveries based on safety and compliance criteria.
Guide callers through troubleshooting steps and navigation of the EVD application.
Accurately document all interactions, decisions, and outcomes in tracking systems.
Create and manage IT incident tickets to document, track, and escalate EVD system or application issues to the appropriate technical teams, ensuring timely resolution and minimal impact to delivery operations.
Create Delivery Action Requests (DARs) to capture tank setup issues, documentation gaps, or Bill of Lading discrepancies.
Coordinate with Ecolab field teams and account representatives to resolve delivery or system issues.
Respond to Chemtrec alerts related to in-transit incidents, damaged packages, or chemical events; assist with coordination when escalation is required.
Generate and maintain delivery compliance and safety data, supporting reporting and continuous improvement initiatives.