Logistics Specialist Final Mile

VALLEY COMPANIES • Hudson, WI

4d • Onsite

About The Position

At Valley Companies (VC), our keys to success are embedded in our core values. We are now seeking a new Logistics Specialist – Final Mile that embody these values and excel at relationship building and seek to understand our customers’ business to assure the highest levels of success. The Logistics Specialist – Final Mile plays an ultimate role in our everyday success as a company by working key customer accounts that need basic, standard, or even premium residential or business deliveries. The Logistics Specialist – Final Mile will need to establish high levels of trust with customers that they can be counted on to deliver. Since 1935 we have been dedicated to finding the best supply chain solutions for our customers by leveraging our unique experience and drive to adapt to industry challenges with speed and agility. Our people create value by being themselves and eliminating the complexity of supply chain solutions. If you are looking for an environment where you can grow, learn, and have fun while doing it then Valley Companies’ culture is built to support you. CORE VALUES: Our core values of Family, Accountability, Commitment, Trust, and Serve are the foundation of our culture and if these describe you, we want you on our team!

Requirements

• Logistics knowledge and understanding of Final Mile shipping requirements (preferred)
• Experience with transportation management (TMS) and customer relationship management (CRM) software
• Effective communication, negotiation, and networking skills
• Phone, email, and face-to-face etiquette
• Creative problem-solving approach and strong analytical skills
• Adhere to the company’s core values of Family, Accountability, Commitment, Trust, and Serve
• Be honest, ethical, and conscientious
• Efficiently manage your time by being highly self-disciplined, motivated, and goal-oriented

Nice To Haves

• Bachelor’s degree (preferred)

Responsibilities

• Provide premium levels of customer service for shippers and consignee
• Support return processing by intaking request and scheduling return shipment
• Maintain composure to solve problems that occur within the process of pick-up or delivery.
• In-Transit Tracking
• Dispatched Tracking
• Consolidation Tracking
• Inbound Call Support
• Live Chat Support
• Email Management (Final Mile Inbox)
• Order Status Updates (TMS)
• Document Retrieval (BOL/POD)
• Providing Quotes (then BOLs if booked and dispatching shipment)

Benefits

• Competitive salary with incentives
• Full benefits including Paid Time Off (PTO), Medical, Vision, Dental, 401K with company match
• $0 premium Medical Plan options available (company paid)
• 8 Paid Company recognized holidays
• Flexible and understanding work environment
• Business casual dress code in a modern corporate office
• Rewarding, engaging, and supportive Culture
• Stable and growing organization since 1935

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree