Logistics Specialist /Dispatcher - Part time - Fuze Rx

Fuze Health

1d•Remote

About The Position

About Fuze Health At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

Requirements

1–2+ years of experience in operations, logistics, dispatch, or a related environment
Ability to work in a fast-paced, high-volume environment with strong attention to detail
Strong communication skills and ability to follow defined processes and workflows
Experience handling multiple tasks simultaneously and prioritizing effectively
Comfort working with multiple systems and communication tools
Ability to work evenings and weekends
Applicants must be authorized to work for any employer in the U.S.

Nice To Haves

Experience in delivery operations, last-mile logistics, or dispatch support
Experience using routing or dispatch platforms
Experience in pharmacy, healthcare, or other time-sensitive delivery environments

Responsibilities

Support real-time dispatch activities, including updating routing (as required), processing cancellations, and assisting with packages as directed
Track route returns and ensure proper completion and closure of delivery routes
Provide coverage for dispatch support lines, including coordination of returns to secure or closed pharmacy locations
Serve as a point of contact for couriers during active routes, providing guidance and support based on standard procedures
Assist with carrier coordination, including communication and execution of pickups across partner networks (e.g., FuzeRx: Truepill, Alto, LGC)
Maintain and monitor communication channels (slack) tied to delivery partners to ensure timely updates and issue visibility
Escalate carrier-related issues or gaps in execution to appropriate stakeholders
Support troubleshooting of delivery and navigation issues using established workflows
Follow up on failed deliveries, including documenting outcomes and coordinating next steps for package return or redelivery
Assist in identifying common delivery issues and flag trends or recurring problems to leadership
Ensure proper handling and tracking of undelivered packages to maintain chain of custody
Contact patients to resolve delivery issues such as address discrepancies or missed deliveries using defined scripts and processes
Coordinate delivery rescheduling based on standard operating procedures
Partner with Fulfillment, Care, and other teams to support resolution of delivery-related issues
Document delivery issues, escalations, and outcomes accurately in internal systems
Provide shift handoff notes and summaries to ensure continuity across dispatch coverage
Support ongoing process improvements by sharing feedback on operational challenges