Logistics Service Representative

Trinseo • Midland, MI

1d • Hybrid

About The Position

The Logistics Service Representative role ensures transportation activities are executed in alignment with customer requirements, Incoterm obligations, market conditions, and company objectives related to service, cost, cash flow, and sustainability. It actively monitors key logistics performance metrics, identifies opportunities to improve network efficiency and customer service, and fosters strategic partnerships with carriers and logistics providers through structured performance management and service level reviews. This will be a hybrid role in Midland, MI

Requirements

• Bachelor's degree or equivalent training/apprenticeship in the field of Supply Chain, Business Administration or Commercial
• 6+ years of relevant work experience, preferable in customer service, supply chain or logistics.

Responsibilities

• Manage Transportation Planning & Subcontracting/Freight booking & Freight Execution Process within agreed timelines.
• Inco Term, add language for understanding market
• Monitor Freight Settlement process, including Invoice Matching/Dispute Management of freight invoices
• Keep internal parties informed of delays and act as point of contact for escalation.
• Monitor key performance indicators (ADD, OTL, OTP, & OTD, QN rates) and identify and lead projects to improve efficiency (Service, Cash & Sustainability) and monitor cost to serve
• Build strong relationship with Logistic Service Providers to ensure satisfactory & continues improved Service Level Agreements, including facilitation of regular Carrier Performance Management reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level