Logistics & Sales Associate

Southern Irrigation•Medicine Hat, AB

2d•Onsite

About The Position

Southern Irrigation is actively seeking a motivated and reliable individual to join our team in a logistics-focused role, with a clear opportunity to advance into a sales position for our Medicine Hat location. This role is ideal for someone who enjoys hands-on work, helping customers, and wants to build a long-term career in the irrigation and water systems industry. The primary role is to support daily logistics operations, including shipping, receiving, yard organization, and customer assistance. This position provides hands-on product exposure and training, with the expectation of progressing into a sales role.

Requirements

Positive attitude with a strong focus on customer service
Highly organized with strong attention to detail
Reliable, punctual, and team-oriented
Comfortable learning POS systems and Microsoft office
Self-motivated, efficient, and eager to learn
Willing to take initiative and contribute ideas for improvement
Have a valid driver's license
Able to travel to other Southern Irrigation locations for training for periods of a week or more

Nice To Haves

Forklift experience is an asset but not required

Responsibilities

Ship and receive products accurately and efficiently
Load and unload materials for customers and couriers
Operate forklifts and skid steers safely (training provided if needed)
Pick and stage orders and contact customers when orders are ready
Maintain cleanliness and organization of the yard and warehouse
Keep warehouse and store bins stocked
Deliver personalized attention to each customer, providing the best in quality service and value.
Take ownership of key accounts with face-to-face interactions, company swag, showing interest in their projects, etc.
Answer customer inquiries via phone and email and process POS transactions and payments at the front counter
Work effectively within customer relationship management (CRM) software (creating leads, following up on leads, turning leads into orders, following up on purchases)
Monitor quote success rates and watch for trends; reporting details on reasons for unsuccessful quotes in CRM software for sales lead review.
Attend year-round training sessions and product knowledge seminars, pursue industry certifications when training and testing is available
Work with team mates to learn, mentor, and assist with workload
Assisting walk-in customers with product selection and solutions
Answering phones and assisting customers remotely
Preparing quotes and processing sales
Cold calling and following up with customers
Contacting vendors for pricing and availability
Supporting outside sales staff
Maintaining store appearance and product displays