Logistics Operator (Control Tower) Sr.staff

BTI Solutions•Santa Ana, CA

4d•Onsite

About The Position

This role involves managing daily Control Tower operations across various logistics functions including drayage, rail, transloading centers, warehouse operations, and OTR transportation. The position requires monitoring shipment movement and transportation performance, proactively resolving issues, and developing operational reports and KPI dashboards. The individual will analyze transportation data to identify trends and cost-saving opportunities, manage relationships with logistics partners, and lead optimization initiatives. This role also supports contract reviews, coordinates with internal and external teams, and involves leading and developing team members with a hands-on approach.

Requirements

Bachelor's Degree required.
Bilingual in Korean and English required.
8+ years of transportation, logistics, freight forwarding, or supply chain related experience.
Strong experience with drayage, rail transportation, transloading centers, warehouse operations, and OTR transportation.
Strong understanding of international transportation, ocean shipping, freight forwarding, and North American transportation networks.
Experience managing transportation vendors, carrier performance, and customer relationships.
Advanced proficiency in Microsoft Office applications, especially Excel (Pivot Tables, XLOOKUP/VLOOKUP, data analysis) and PowerPoint.
Excellent analytical, organizational, problem-solving, and project management skills.
Ability to prioritize multiple projects and consistently meet deadlines in a fast-paced environment.
Strong presentation, communication, and interpersonal skills with the ability to work effectively across cross-functional teams.
Experience leading, coaching, and developing team members with effective leadership.
Self-motivated, reliable, and committed to delivering high-quality work on time.
Hands-on leader who is willing to support the team with both operational tasks and strategic projects.

Nice To Haves

Experience with TMS, WMS, ERP, or logistics visibility platforms preferred.

Responsibilities

Manage daily Control Tower operations across drayage, rail, transloading centers, warehouse operations, and OTR transportation.
Monitor shipment movement and transportation performance to ensure timely execution while proactively resolving operational issues.
Develop and maintain weekly and monthly operational reports, KPI dashboards, and executive presentations for management, customers, and headquarters.
Analyze transportation data to identify trends, operational risks, service failures, and cost-saving opportunities.
Manage relationships with ocean carriers, trucking companies, rail providers, warehouses, terminals, and other logistics partners to improve operational performance and customer satisfaction.
Review carrier performance and conduct regular business reviews to drive continuous service improvements.
Lead transportation optimization initiatives, process improvements, automation projects, and operational standardization.
Support transportation contract reviews, service agreements, and implementation of new logistics programs.
Coordinate with internal departments and overseas offices to resolve operational issues and ensure smooth shipment execution.
Lead and develop team members while promoting accountability, collaboration, and customer-focused service.
Support day-to-day operations as needed and lead by example with a hands-on approach.
Perform other job-related duties and special projects as assigned.