Logistics Operations Specialist

ESW • Portland, OR

5d • Hybrid

About The Position

We are seeking a highly motivated and proactive Logistics Operations Specialist to join our team. This role is key to ensuring smooth day-to-day fulfillment operations across our supplier network. You’ll manage supplier performance, resolve logistics issues, and support cross-functional projects that drive operational excellence.

Requirements

• Bachelor’s degree in supply chain management, Logistics, Fulfillment or equivalent.
• 2+ years working experience in Supply Chain Management, preferably closely with distribution centers and 3PL.
• Experience in working in multi-cultural environments and flexible in working hours, to cater for business needs and changing trends as required.
• Excellent in the Use of Microsoft Excel, PowerBI, and Project management tools like Monday.com etc.
• Always optimize for better efficiency and challenge the status quo.
• Meticulous in data reporting related to key performance indicators / matrix.
• Quick learner, autonomous, attention to detail, excellent communication & presentation skills.
• Occasional travel needs: domestically to supplier and hubs and internationally to headquarters.

Responsibilities

• Liaise and manage fulfilment suppliers daily, maintain high quality day-to-day operations.
• Resolve and escalate any fulfillment issues, devise emergency plans to manage any crisis.
• Monitor external and internal KPI reporting, define action plans and escalate issues effectively.
• Identify gaps and inefficiencies in suppliers, to optimize operation regularly.
• Manage underperforming suppliers, create action plans and execute plans to improve performance.
• Responsible for the accurate and timely completion of Internal / External KPI reporting.
• Provide business insights and support Client Success team in retailers’ business reviews.
• Work on cross-functional projects with wider logistics team and internal team to support business growth.
• Support onboarding of retailers and suppliers to ensure smooth transition to day-to-day operations.
• Reconcile and resolve any logistics issues and challenge the status quo.
• Effectively report upstream to management and C-levels on operation successes and challenges to support wider business discussions with retailers.

Benefits

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees