Vehicle Operations Logistics Specialist II
About The Position
Serves as Logistics point of contact for a number of auction locations. Develops working relationships with auction representatives, dealers, commercial consignors and vendors. Quotes prices and sells Logistics services to dealers purchasing vehicles in the lanes at assigned auctions. Fields inbound calls and emails Works directly with auction customers to expedite and process logistics needs. Provides updates to customers on status of orders. Uses problem-solving skills to resolve customer issues, escalating difficult issues that arise. Prioritizes daily tasks and completes tasks in an accurate and efficient manner. Communicates and collaborates effectively with the various departments supporting the overall business / Logistics process Working directly with auction customers to expedite and process transportation needs Updating customers on the status of transportation orders Hearing and working collaboratively to resolve customer issues Prioritizing daily tasks and completing tasks in an accurate and effective manner Assists with special projects as assigned.
Requirements
- High School Diploma/GED and 3 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline. OR 5 years’ experience in a related field.
- Ability to work in a fast-paced environment, receptive to change and able to multitask.
- Prior clerical or administrative experience required.
- Commitment to providing excellent customer service required.
- Must be able to operate office equipment (i.e., copier, fax machine, etc.).
- Ability to sit or stand for prolonged periods of time.
- Communications and Organizational skills required.
- Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test.
- Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Nice To Haves
- Proficient in Microsoft Excel preferred.
Responsibilities
- Serves as Logistics point of contact for a number of auction locations.
- Develops working relationships with auction representatives, dealers, commercial consignors and vendors.
- Quotes prices and sells Logistics services to dealers purchasing vehicles in the lanes at assigned auctions.
- Fields inbound calls and emails
- Works directly with auction customers to expedite and process logistics needs.
- Provides updates to customers on status of orders.
- Uses problem-solving skills to resolve customer issues, escalating difficult issues that arise.
- Prioritizes daily tasks and completes tasks in an accurate and efficient manner.
- Communicates and collaborates effectively with the various departments supporting the overall business / Logistics process
- Working directly with auction customers to expedite and process transportation needs
- Updating customers on the status of transportation orders
- Hearing and working collaboratively to resolve customer issues
- Prioritizing daily tasks and completing tasks in an accurate and effective manner
- Assists with special projects as assigned.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
