Logistics Operations Lead

Meta•Temple, TX

2h•Onsite

About The Position

This role focuses on the New Product Introduction (NPI) execution within logistics operations, ensuring readiness and smooth execution for new hardware platforms. The lead will be responsible for field logistics, including receiving, inspecting, storing, kitting, and distributing new hardware. They will also play a key role in process standardization, operational excellence, cross-functional leadership, and operational intelligence to drive continuous improvement. Additionally, the role serves as the NORAM focal point for Meta Lab Field Support, coordinating logistics for lab hardware and materials, and ensuring compliance with Meta's stringent requirements.

Requirements

Bachelor's degree in Logistics, Supply Chain, Operations Management, Industrial Engineering, or a similar field, or equivalent practical experience.
8+ years of experience in logistics, supply chain operations, or technical site services within a data center, large-scale infrastructure, or a comparable industrial environment.
8+ years of experience in managing inventory control processes, including cycle counting, reconciliation, and asset tracking across distributed locations.
Experience leading cross-functional projects involving third-party logistics providers, infrastructure teams, and internal stakeholders.
Experience developing and managing operational metrics and KPIs to drive performance accountability and continuous improvement.
Experience with supply chain processes spanning procure-to-pay, including business process mapping, gap analysis, and requirements documentation.
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements).
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews).
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies.
Experience operating in a large-scale, multi-site data center or hyperscale infrastructure logistics environment with responsibility for fleet-wide process standardization.
Demonstrated ability to integrate AI tools to redesign logistics workflows and deliver measurable outcomes such as reduced cycle time, improved inventory accuracy, or cost savings.
Familiarity with SOX compliance requirements as they apply to inventory management and asset audit processes in a technology infrastructure context.
Experience with data analysis platforms and logistics management systems used to monitor inventory, track shipments, and generate operational reporting.

Nice To Haves

Up to 30%+ travel is required across NORAM data centers and 3PL sites to maintain field connectivity and support product ramps in person.

Responsibilities

Own field logistics readiness and execution for NPI, ensuring new hardware platforms can be received, inspected, stored, kitted, and distributed reliably.
Serve as the on-site logistics point of contact during first-article receipt, qualification builds, and pilot ramps.
Detect and resolve material flow, packaging, labeling, and handling issues before they scale.
Establish material handling, staging, and storage requirements for new products, including special handling considerations.
Define and document NPI receiving, inspection, storage, and distribution standard operating procedures (SOPs) and playbooks.
Drive standardization across sites once a product transitions from introduction to steady-state.
Design and run operational readiness reviews (ORRs) as gate checks before new-product field execution begins.
Drive after-action reviews (AARs) after each ramp, capturing lessons learned and feeding systematic process improvement.
Partner with Hardware Engineering, DCE/SiteOps, ENS, DCC, and supplier/CM teams to translate new product requirements into executable field logistics plans.
Act as a liaison between XFN partners and the companies that make, ship, and deliver new products, building partnerships that drive automation and efficiency.
Drive alignment across NORAM field teams on new-product standards, tool adoption, and process improvements.
Partner with global operations teams to ensure NORAM NPI initiatives align with worldwide programs.
Monitor demand signals and translate them into field logistics requirements ahead of ramp.
Track leading indicators of ramp health.
Capture learnings and feed them back to hardware and supply chain partners to improve the next introduction.
Innovate, automate, standardize, and scale field operations to withstand fast, high-volume product ramps.
Ensure NPI processes meet Meta's stringent inventory management, SOX, physical security, data security, and financial compliance requirements.
Ensure all new-product processes are documented, followed, and improved as necessary; drive standardization across Meta's platforms.
Serve as the single IBOS NORAM field focal point for Meta Lab support, including infrastructure labs.
Coordinate the receiving, storage, kitting, staging, and distribution of lab hardware and materials to and from NORAM lab environments.
Support lab build-outs, moves, and equipment refreshes, ensuring material availability and timely delivery to meet the lab's schedules.
Partner with lab stakeholders to translate lab requirements into logistics processes, and manage returns, RMAs, and asset tracking for lab equipment.
Ensure lab materials flows meet inventory management, asset accountability, physical security, and financial compliance requirements.
Track and report on lab logistics support performance, surfacing risks and blockers proactively.