Logistics Operations III

Applied Materials • Austin, TX

2d • Onsite

About The Position

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

This is a Carrier Management Role responsible for ensuring our Logistics Service Providers (LSP) performs at the agreed level of execution. It requires a broad level of understanding in various transportation networks (Air, Ocean, Ground, and Parcel Shipping) and familiarity with freight flow (Order Management, Warehousing, Transport Compliance, Packaging, etc). This role ensures the effective execution of the Applied Materials Silicon Product Group Global Freight and Transportation network through communication externally with LSP and internally with Buyers and Supplier Managers.

Requirements

• Bachelor’s Degree
• Relevant years of experience in Logistics and Transportation Operations
• Communication skills at all levels.
• Demonstrate sense of urgency.
• Accustomed to taking accountability for ensuring that projects are completed on time.
• Identifies and resolves technical, operational, and organizational problems.
• Analytical and use of data to drive solutions.
• Strong attention to details
• Ability to deal with ambiguity.
• High level of business acumen.

Nice To Haves

• Familiarity with freight flow (Order Management, Warehousing, Transport Compliance, Packaging, etc)

Responsibilities

• Service Level Performance Management: Escalation Management, On Time Performance, Missing, Wrong, & Damage PPM
• Cross Dock Management
• MBR Participation, Carrier Management
• New Volume Onboarding
• Defining Global Processes: All established processes must be applicable across the globe
• Communication cadence with shipper/suppliers/carriers/within Applied
• Manage carrier SOWs: Know & uphold our expectations from our carriers, Work with CBM team if an expectation is not met
• Establishing clear & achievable SLAs/KPIs: Review transit with carriers, Review agreed transit time as per pricing schedule, Work with CBMs on Performance Plans
• Internal Promotions: Creating visuals/documents on carrier expectations, Covering end-to-end process from EDI to Freight Payment.
• Collaboration with Connectivity and Finance Teams
• Connect with Buyers/ Logistics Coordinators to align their expectations from our carriers
• Be an escalation point only! We manage our carriers, we are not internal customer service
• Carrier Management
• Manage Operational Risks: Track company-wide closures, Track market conditions (port strikes, holiday disruptions, etcs), Work with carriers on contingency plans for expected delays
• Driving Continuous Performance Improvements: Drive consistency on performance, Improve both gross & net scores, Identifying areas of improvement, Manage MBR Action Trackers
• POC and Escalation Point for CrossDock: Regular meetings with Material Project Managers to work with shippers on proper selection of Mode of Transport, Regular meetings with CrossDock service provider, Support with issues between CrossDock service provider and transport service provider
• New Program Launches (i.e CrossDock): Support with SOP/SOW creations, Establish expectations (with service provider and CBM Team), Transition Manager for any carrier change projects

Benefits

• Supportive work culture that encourages you to learn, develop, and grow your career
• Comprehensive benefits package
• Participation in a bonus and a stock award program, as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level