Logistics Manager- Onsite OKC, OK

APMEX•Oklahoma City, OK

1d•Onsite

About The Position

The Logistics Manager is a hands-on operational leader responsible for executing BIG’s day-to-day international and domestic logistics activities. Reporting to the Senior Manager, Logistics, this role manages international inbound and outbound precious metals shipments — including full customs clearance — and supports domestic retail parcel operations handled through carriers such as FedEx, UPS, and USPS. The Logistics Manager plays a central role in carrier and vendor negotiations, route optimization, and the implementation of logistics process improvements. This role is ideal for a logistics professional with strong working experience in import/export operations, trade compliance, and carrier management who is ready to take ownership of the operational engine that moves high-value cargo across BIG’s global network.

Requirements

Bachelor's degree in supply chain, Business, Logistics, International Trade, or a related field — or equivalent work experience.
5+ years of progressive logistics, freight, or supply chain experience, including at least 2 years of direct people leadership required
Hands-on experience with international freight operations, customs clearance, and cross-border trade compliance.
Demonstrated experience negotiating carrier or freight contracts and managing carrier and broker relationships.
Working knowledge of domestic parcel operations, including FedEx, UPS, and/or USPS service management.
Strong analytical skills with proficiency in freight data analysis, KPI tracking, and reporting.
Excellent written and verbal communication skills; able to influence and partner cross-functionally and with external partners.

Nice To Haves

Experience in precious metals, financial services, jewelry, or other high-value regulated commodity industries.
Familiarity with armored carrier operations and high-value shipment security protocols (e.g., Brinks, Loomis, Malca-Amit).
Working knowledge of AES/EEI export filings, Incoterms, harmonized tariff schedules, and import/export licensing.
Experience with ERP/TMS systems (SAP, Oracle, or comparable); proficiency in Microsoft Excel and data visualization tools.
Licensed Customs Broker (LCB) designation or Certified International Trade Professional (CITP) a plus.
Strategic & Analytical Thinking: Translates complex data and market dynamics into actionable logistics strategies
Regulatory & Compliance Acumen: Deep understanding of trade compliance, customs, and high-value cargo regulations
Risk & Loss Mitigation: Proactively identifies exposure and implements controls to protect in-transit assets.
Negotiation & Influence: Drives favorable contract outcomes and builds lasting carrier partnerships.
Team Leadership & Development: Builds high-performing teams through coaching, accountability, and clear direction.
Operational Excellence: Drives continuous process improvement and instills a culture of precision and accountability.

Responsibilities

Execute and oversee international inbound and outbound shipments of precious metals, numismatic coins, and related high-value cargo, coordinating closely with armored carriers such as Brinks, Loomis, and Malca-Amit.
Manage end-to-end customs clearance for cross-border shipments, ensuring compliance with import/export regulations, tariff classifications, and country-specific requirements across key trade lanes (US, EU, Switzerland).
Prepare, review, and maintain international shipping documentation including commercial invoices, packing lists, certificates of origin, export licenses, and AES/EEI filings.
Serve as a day-to-day point of contact for customs brokers, freight forwarders, and bonded carriers; build strong working relationships that ensure reliable, compliant transit.
Identify, escalate, and resolve clearance delays, holds, or compliance issues, partnering with the Senior Manager, Logistics, Legal, and Finance as appropriate.
Coordinate domestic retail parcel operations across FedEx, UPS, USPS, and DHL, ensuring timely, secure, and cost-effective movement of customer shipments.
Implement and continuously improve domestic and international shipping routes to drive transit time, cost, and security improvements.
Maintain the routing matrix that balances speed, cost, security, and insurance requirements specific to precious metals shipments.
Enforce packaging standards, labeling protocols, and chain-of-custody procedures across all shipping channels to minimize loss and damage.
Lead negotiations with armored carriers, freight forwarders, and parcel carriers to secure competitive rates, service-level commitments, and favorable contract terms, in partnership with the Senior Manager, Logistics.
Manage carrier and broker performance scorecards, run regular business reviews, and hold partners accountable to contractual and service standards.
Evaluate new carrier, broker, and logistics technology partnerships and recommend opportunities to improve cost, speed, or security.
Coordinate with Insurance and Risk Management to ensure carrier liability terms and transit insurance coverage are appropriate for the value of goods moved.
Track and report on freight expense trends, KPIs, and variances; surface insights and recommendations to the Senior Manager, Logistics.
Use freight data analytics and benchmarking to identify cost-reduction and service-improvement opportunities.
Support the Senior Manager, Logistics in budget development and ongoing financial management of the logistics function.
Drive continuous improvement initiatives across operational workflows, vendor management, and documentation processes.
Lead, coach, and develop a team of logistics coordinators and specialists across international freight, customs, and domestic parcel operations.
Set clear performance expectations, conduct regular feedback and coaching conversations, and support the career development of team members.
Foster a culture of operational excellence, accountability, urgency, and collaboration.
Support staffing plans and hiring decisions to ensure team capacity and capability align with business demand.
Ensure all logistics activities comply with applicable domestic and international trade laws, regulations, and BIG internal policies.
Maintain working knowledge of OFAC, AML, and precious metals–specific regulatory requirements relevant to cross-border shipments.
Partner with Security and Risk teams to support route security reviews and mitigate exposure related to high-value in-transit cargo.
Help maintain and execute business continuity plans for logistics disruptions, including carrier failures, customs holds, or force majeure events.