Logistics Manager, 3PL Operations & Process Optimization
About The Position
The Logistics Manager will own day-to-day execution and performance of Blueair’s North America 3PL operations, with accountability for order accuracy, inventory integrity, and service performance. Core responsibilities include order processing, return processing, inventory reconciliation, and scrap reporting to ensure accurate, efficient, and reliable execution. In addition, this role will be responsible for monitoring and enforcing 3PL KPIs, driving process improvements in partnership with the 3PL, and supporting Finance in quantifying the impact of operational improvements. This role expands beyond transactional execution to include performance management, operational discipline, and continuous improvement across logistics operations. We believe that we’re better together. Our team is hybrid and requires applicants for this role to live commuting distance from our Chicago office and be in-office Tuesday-Thursday. Applicants must currently reside in Illinois, Indiana, or Wisconsin. At Blueair you’ll be part of a global team with creative minds collaborating from around the world. We work across time zones, so some flexibility in working hours is part of the adventure. It’s a chance to connect with passionate teammates worldwide, gain diverse perspectives, and help build a brand that resonates across cultures.
Requirements
- 4–8 years of experience in logistics, supply chain, or operations
- Hands-on experience managing 3PL operations and order management processes
- Experience managing Amazon 1P orders
- Strong analytical capability (advanced Excel required)
- Demonstrated ability to improve processes and drive operational efficiency
- Experience managing customer-facing operational workflows (order management, issue resolution, chargebacks)
- Comfortable balancing day-to-day execution with continuous improvement initiatives
- Strong problem-solving and communication skills
Nice To Haves
- NetSuite experience preferred
- Vendor Central experience preferred
Responsibilities
- Own day-to-day operations with North America 3PL partner
- Manage and oversee: Order processing and fulfillment execution Return processing and disposition workflows Inventory reconciliation and discrepancy resolution Scrap tracking, reporting, and root cause identification
- Act as primary point of contact for operational issue resolution and escalation with 3PL
- Ensure accuracy, timeliness, and service levels across all 3PL activities
- Track and monitor 3PL performance against defined KPIs and SLAs
- Identify performance gaps and drive corrective actions with 3PL partner
- Support preparation of performance reviews and ongoing operational reporting
- Ensure consistent execution and adherence to agreed service standards
- Own end-to-end order processing across all customers and channels
- Serve as the primary operational point of contact for customer counterparts, ensuring alignment on execution and issue resolution
- Standardize order management workflows across systems and customers
- Identify and implement process improvements to reduce errors, cycle time, and manual effort
- Track and reduce customer chargebacks through root cause analysis and process improvement
- Identify opportunities to improve operational efficiency across 3PL workflows
- Drive implementation of process improvements in partnership with 3PL and internal stakeholders
- Standardize processes and improve consistency across operations
- Support broader logistics and network improvement initiatives as needed
- Perform monthly 3PL invoice review and validation against contractual terms and actual activity
- Identify billing discrepancies and support resolution with 3PL partners
- Partner with Finance to quantify and validate the impact of process improvements and cost-saving initiatives
- Provide operational inputs to support financial reporting and analysis
Benefits
- Blueair employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but not limited to, health insurance (medical, dental and vision), 401K with company match, parental leave, sick leave, paid vacation and holidays, as well as access to numerous additional perks and benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
