Logistics Loader

Agewell Services of West Michigan • Muskegon, MI

2h • Hybrid

About The Position

The Loader supports daily Meals on Wheels operations by ensuring drivers have the correct food, supplies, paperwork, and route materials. The Loader prepares and organizes Freezer Favorite meals by route, serves as a primary point of contact for drivers, communicates important information, and directs questions to management. The Loader maintains a clean, organized loading area and may assist with driving personal or company vans for delivery routes as needed, helping ensure drivers are prepared and leave on schedule.

Requirements

• Excellent verbal and written communication skills.
• Ability to communicate effectively and professionally with drivers, coworkers, and management.
• Strong organizational and time-management skills.
• Ability to prioritize and complete multiple tasks in a fast-paced environment.
• Ability to work independently and as part of a team.
• Ability to identify and resolve routine problems and know when to refer issues to management.
• Basic math skills and ability to accurately count food items and supplies.
• Ability to work in a refrigerated/freezer environment as needed.
• Ability to remain calm, flexible, and professional when unexpected issues arise.

Nice To Haves

• Previous food service, logistics, or delivery experience.
• Knowledge of food safety and sanitation practices.
• Experience working in a fast-paced, team-oriented environment.
• Experience working with older adults or in a community service setting is a plus.

Responsibilities

• Ensure each driver receives the correct food, supplies, paperwork, and other materials needed for their assigned route.
• Verify that all routes have the appropriate items before drivers leave the facility.
• Assist with organizing and preparing the loading area to support an efficient daily departure process.
• Assist with loading and unloading food and supplies from transportation carriers and delivery vehicles.
• Help ensure all routes are prepared and leave the facility according to established schedules.
• Serve as the first point of contact for routine driver questions and needs during the loading process.
• Communicate important information to drivers, including menus, newsletters, program updates, schedule changes, and other information provided by management.
• Direct questions, concerns, or issues that require management assistance to the Logistics Coordinator, Logistics Manager, Nutrition Services Director, or other appropriate supervisor.
• Assist with checking that congregate meal temperatures are properly recorded as required.
• Assist with maintaining the hot/cold food supply chain and following proper food safety procedures.
• May occasionally operate a Meals on Wheels route when staffing needs require.
• Pack Freezer Favorite meals according to established route assignments, quantities, and preparation paperwork.
• Ensure frozen meals are packed in the correct route order and organized so they are readily available for preparation and loading the following delivery day.
• Ensure meals are properly labeled and handled according to established procedures.
• Assist with maintaining the organization of freezer storage areas and frozen meal inventory.
• Rotate frozen meals and stock according to established food storage procedures.
• Assist with preparing meal racks, totes, and other materials needed for the next day's routes.
• Communicate any shortages, discrepancies, damaged meals, or other concerns to the appropriate manager.
• Maintain an organized and efficient loading area throughout the day.
• Ensure the loading area is cleaned, picked up, and ready for the next day's operations at the end of each workday.
• Assist with maintaining the order of the loading area freezer, dairy stock, and other food storage areas.
• Assist with dating, rotating, and organizing stock as directed.
• Assist with preparation of milk coolers and other route-specific supplies.
• Load and unload food deliveries and transportation carriers as assigned.
• Maintain proper food handling, sanitation, and temperature control procedures.
• Perform routine cleaning duties necessary to maintain a safe and sanitary work environment.
• Assist in other Nutrition Services or Meals on Wheels areas as needed.
• Follow all AgeWell Services policies, procedures, food safety requirements, and applicable health and sanitation regulations.
• Participate in staff meetings, required training, fundraising events, and other organizational activities as assigned.
• Maintain confidentiality and professionalism when handling client and program information.
• Perform other related duties as assigned by the Nutrition Services Director or designated manager.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed