Logistics Handling Operations Team Leader Canada Inc (Montréal)

CMA CGM•Montreal, QC

4d•CA$28 - CA$35•Onsite

About The Position

CEVA Logistics is a leading global logistics company with a vast network of facilities worldwide, offering a comprehensive suite of services including contract logistics, freight forwarding, and transportation management. The company emphasizes a culture of Boldness, Imagination, Exemplary, and Excellence, employing a large, diverse, and cohesive team. CEVA Logistics promotes a dynamic work environment where careers are in motion and offer opportunities for growth, purpose, and making a meaningful impact in global trade. The Dispatch Team Lead is responsible for overseeing daily dispatch operations, providing hands-on leadership, assigning routes, coordinating shipments, and ensuring regulatory compliance. This role involves managing same-day dispatch, load planning, and next-day routing, while actively monitoring performance, resolving issues in real-time, and acting as the first point of escalation. Key functions include proactive communication with drivers, customers, and internal teams, maintaining accurate system records, and coaching team members to enhance performance and development.

Requirements

2–3+ years of dispatch or transportation operations experience (LTL, P&D, courier preferred)
Previous experience in a lead, senior, or informal leadership role is an asset
Strong knowledge of routing, load planning, and regional geography
Experience with TMS, GPS tracking tools, and dispatch systems
Solid understanding of transportation regulations and safety practices
Leadership and team coordination
Strong communication and problem-solving abilities
Ability to multitask and thrive under pressure
High attention to detail and situational awareness
Customer-focused mindset with a commitment to service excellence
High School Diploma or GED required.
Minimum 2–3 years of dispatch or transportation operations experience (P&D, courier, LTL preferred).
Previous lead hand, senior dispatcher, or informal leadership experience strongly preferred.
Strong knowledge of regional geography and routing principles.
Proficiency with dispatch systems, TMS platforms, and standard business applications.

Responsibilities

Provide day-to-day direction and support to dispatch staff in a fast-paced environment
Act as the first point of escalation for operational issues and service exceptions
Coach and mentor team members to improve performance and decision-making
Help onboard and train new dispatchers
Plan and assign daily pick-up and delivery routes to drivers and owner-operators
Execute same-day dispatch while supporting complex routing needs
Perform load planning to ensure efficient freight staging and departures
Prepare next-day routing, including driver assignments and delivery sequencing
Track driver progress using GPS and dispatch systems
Adjust routes in real time to mitigate delays and meet service expectations
Prioritize urgent and time-sensitive shipments
Resolve delivery challenges through rerouting and coordination
Work closely with warehouse teams to ensure freight readiness
Partner with Customer Service to meet customer-specific needs
Maintain strong communication with drivers and internal stakeholders
Maintain accurate shipment records and documentation (BOLs, PODs, etc.)
Ensure compliance with all regulatory and company requirements
Update and verify data within the Transportation Management System (TMS)