Logistics (Freight) Project Manager

Apple

About The Position

As part of the Asia Pacific Logistics Project Management Office, you'll play a pivotal role in leading projects that transform Apple's freight and logistics operations across the region — spanning Inbound and Outbound Freight, AppleCare, Finished Goods, Repair Centres, Distribution Centers, Field Service, and Compliance. This is an exceptional opportunity to design, plan, build, and implement freight processes and systems that directly enable our operations teams to run an effective and efficient supply chain. We're looking for someone with an insatiable curiosity — someone who constantly seeks out smarter ways of working, isn't afraid to challenge the status quo, and sees every process as an opportunity to unlock greater efficiency.

Requirements

5+ years of experience in business analysis and project management.
At least 3 years of experience in managing 3PL partners or working within a 3PL (Freight Forwarding / Contract Logistics).
Experience with IT systems implementation, including SAP, WMS, TMS, or EDI/API.
Demonstrated project management track record, including management of scope, time, schedule, quality, and risk.
Strong leadership skills with the ability to influence decisions and facilitate change management across both business and technical communities.
Excellent communication and interpersonal skills at all levels — including facilitation, negotiation, and conflict resolution.
Proven ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
Project Management Professional (PMP) certification or equivalent.
Proficient in Microsoft Word, Excel, and project planning tools.
Experience working in virtual or multi-disciplinary, cross-cultural team environments.

Nice To Haves

Service parts management experience and familiarity with consumer electronics industry and APAC region.
Knowledge of CRM (e.g., PeopleSoft) and ERP (e.g., SAP) systems deployed in the consumer electronics industry.
Experience facilitating workshops and brainstorming sessions to gather and document business requirements.
A growth mindset with a keen interest in exploring and applying AI/ML tools, generative AI, and intelligent automation to improve workflows, enhance output quality, and drive innovation.

Responsibilities

Lead, plan, prioritise, and organise project activities across the logistics function.
Develop project plans and schedules while balancing business needs and expectations across AppleCare and Finished Goods operations.
Gather, prioritise, validate, and document business requirements through workshops and working sessions with logistics partners, considering businesses’ unique business requirements.
Contribute to the Business Requirement Document (BRD) process, ensuring requirements are clearly captured, validated, and aligned with business intent.
Write the Partner Design Document (PDD) that translates requirements into actionable, scalable solutions.
Lead and manage User Acceptance Testing (UAT) deliverables within the logistics function, including writing logistics test scripts and executing test steps.
Champion business change management to ensure the business is prepared for change and transitions smoothly.
Manage expectations across internal and external partners, especially under competing project constraints.
Balance the bandwidth and availability of project SMEs against their functional responsibilities.
Communicate with management and partners to provide clarity on project scope, timelines, risks, and benefits throughout the project lifecycle.
Drive vendors effectively to achieve project deliverables and ensure projects are delivered on schedule.
Work closely with 3PL logistics partners on system improvements and process alignment.
Proactively identify and manage project risks throughout the life of a project.
Apply a balanced approach to quality and risk management within project constraints.
Conduct post-implementation reviews, measuring expected versus actual improvements to the supply chain.
Ensure comprehensive knowledge management practices are in place upon project completion and transition to sustaining business support, including the documentation of process flows, system configurations, lessons learned, and operational guides.
Collaborate effectively across cross-functional teams — including Business Process Re-engineering, IS&T, and Operations — ensuring logistics requirements and objectives are met alongside broader organisational benefits.
Continuously explore and learn how emerging AI/ML tools and platforms can be applied to logistics workflows.
Identify opportunities to leverage intelligent automation, data-driven insights, and generative AI to elevate the quality of project outcomes and drive meaningful innovation across the supply chain.