Logistics Dispatcher

Stoughton Trailers, LLC•Town of Decatur, WI

2d•Onsite

About The Position

Stoughton Trailers is a trusted, industry-leading trailer manufacturer with strong Wisconsin roots and a commitment to safety, quality, and operational excellence. Our yard operations play a critical role in keeping production moving and ensuring trailers are positioned safely and efficiently throughout our facilities. The Logistics Dispatcher plays a vital role in ensuring finished trailers are securely, accurately, and efficiently released to customers. By coordinating pickups, maintaining clear documentation, supporting safety, and delivering professional customer interactions, this role directly impacts customer satisfaction, inventory accuracy, and overall supply-chain effectiveness.

Requirements

High school diploma, GED, or technical school education
Minimum of 2 years of related experience in a manufacturing environment
Valid driver’s license with a good driving record
Strong customer service skills and professional communication style
Safe driving skills and ability to perform vehicle inspections
Fluency in English (spoken and written)
Ability to work independently with minimal supervision
Strong organizational and time-management skills
Ability to prioritize tasks and balance competing demands
Ability to operate two-way and emergency radio systems
Ability to read, understand, and follow instructions and procedures
Self-motivated
Driven
Positive attitude

Responsibilities

Coordinate pickup of finished trailers for customers and carriers
Perform trailer security exit checklists with carrier drivers and store documentation electronically with Bills of Lading (BOL)
Record, document, and perform data entry for trailer moves
Maintain accurate inventory and location records for finished goods and trailers
Interact with customers via telephone, email, and in person in a polite and professional manner
Represent a professional company image when managing pickups and resolving delivery-related issues
Answer internal and external phone calls and route inquiries appropriately
Escalate unresolved issues to the supervisor when necessary
Work safely around moving vehicles and ensure the safety of others in traffic areas
Perform Vehicle Daily Inspection checklists on assigned vehicles
Maintain key and equipment control lists
Register visitors and direct them to appropriate entry points
Direct emergency vehicles and assist with communication during emergencies when required
Complete and maintain daily shift logs, documenting customer interactions, inquiries, complaints, and actions taken
Pass down shift information to Security personnel at the end of shift
Submit Quality Issue notifications to the Quality Department
Perform administrative duties such as filing, records retention, scanning, copying, and paperwork distribution
Read and interpret documents, instructions, and company procedures