Logistics Dispatcher

Advocate Health and Hospitals Corporation • Rosemont, IL

1d • Hybrid

About The Position

ACL Logistics is seeking a Dispatcher responsible for coordinating courier services, specimen pickups, deliveries, and client requests. This position serves as the communication hub between clients, couriers, laboratory staff, and third-party transportation providers to ensure timely and efficient service.

Requirements

• Strong computer skills with the ability to navigate multiple software applications simultaneously.
• Excellent verbal communication and active listening skills.
• Strong problem-solving, decision-making, and organizational abilities.
• Ability to multitask and work effectively under pressure.
• Ability to work independently and as part of a team.

Nice To Haves

• Customer service, dispatch, logistics, call center, or healthcare experience preferred.

Responsibilities

• Coordinate and dispatch courier pickups, deliveries, STAT requests, and route changes.
• Use Soft Express, Genesys Cloud, and other software platforms to schedule, track, and monitor services.
• Communicate effectively with couriers, clients, laboratory staff, and third-party vendors.
• Answer inbound calls professionally and accurately process service requests.
• Monitor courier activity and resolve routing, pickup, and delivery issues in real time.
• Maintain accurate dispatch records, logs, and documentation.
• Support daily courier operations by coordinating supplies, route materials, and equipment.
• Provide exceptional customer service while managing multiple priorities in a fast-paced environment.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed