Logistics Dispatcher (Entry Level)

Aston Carter•Plymouth Charter Township, MI

10d•$50,000 - $55,000•Onsite

About The Position

In this role, you'll oversee shipments from assignment through final delivery, ensuring freight moves efficiently, customers stay informed, and carriers receive exceptional support. This is an excellent opportunity for someone looking to build a long-term career in logistics. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and can effectively balance customer service, operational efficiency, and profitability. This position offers a clear career path into leadership within transportation and logistics operations.

Requirements

Bachelor's degree preferred OR equivalent work experience
Minimum of 1 year of experience in logistics, transportation, dispatching, brokerage, or supply chain operations
Experience within trucking, transportation, 3PL, brokerage, or fleet operations strongly preferred
Proficiency with Microsoft Excel, including: Sorting and filtering data, Basic formulas, Pivot tables, Reporting functions
Working knowledge of Microsoft Outlook and Word
Ability to learn and navigate Transportation Management Systems (TMS)
Understanding of transportation and logistics operations
Knowledge of FMCSA and DOT regulations preferred
Strong communication and interpersonal skills
Customer-focused mindset
Ability to build and maintain professional relationships
Highly organized with strong attention to detail
Comfortable managing multiple priorities in a fast-paced environment
Effective problem solver with critical thinking skills
Self-motivated and able to work independently
Strong sense of urgency and accountability
Professional, collaborative team player
Ability to remain calm and make sound decisions under pressure

Nice To Haves

ELD/eLog experience is a plus

Responsibilities

Manage shipments from assignment through final delivery
Monitor load boards and ensure freight is covered in a timely manner
Source and secure carrier capacity within established rate guidelines
Maintain accurate shipment status updates within the Transportation Management System (TMS)
Track pickup and delivery performance to ensure service expectations are met
Identify delays, service risks, and transportation disruptions before they impact customers
Resolve transportation exceptions and operational challenges
Escalate unresolved issues while documenting action plans and next steps
Serve as the primary point of contact for carriers and transportation providers
Build and maintain strong carrier relationships to support capacity needs
Provide proactive shipment updates, ETAs, and service notifications
Partner closely with account management and operations teams
Troubleshoot service issues and coordinate timely resolutions
Balance customer expectations, carrier relationships, and profitability goals
Deliver an exceptional customer experience in a high-volume environment
Monitor shipment profitability and operational performance
Document carrier rejections, capacity constraints, and service issues
Support reporting initiatives and maintain data accuracy
Assist with transportation metrics and performance tracking