Logistics Dispatcher (Float)

Dynacare•Brampton, ON

111d•Onsite

About The Position

Dynacare is looking to hire a Logistics Dispatcher (Float) to join their Transportation team. This is a 1-year contract, full-time opportunity working 37.5 hours per week. The role is responsible for covering all shifts in dispatch when team members are off. The Dispatcher will be directly responsible for dispatching all drivers and assigning all route-related equipment and supplies. They will be accountable for taking customer pickup request calls and dispatching stat and non-stat calls in the most cost-effective manner possible, ensuring applicable collection times are met or exceeded. The role also ensures compliance with the Transportation of Dangerous Goods (TDG) Act and that all protocols and processes are followed by drivers. The Dispatcher will complete assigned administrative duties and act as a back-up route representative as required.

Requirements

Secondary school or equivalent education required
Valid driver’s license with clean abstract with a clear understanding of routes and geography
3-5 years related experience - manual dispatching
Proficient with excel and answering emails
Ability to multi-task and work effectively in a high paced environment with little or no supervision
Good telephone manner and ability to diffuse difficult situations with clients and drivers
Ability to make difficult decisions with little or no forewarning without immediate availability to supervisors
Good Interpersonal Skills
Effective, clear and concise communicator who follows up on issued instructions
Ability to work with internal departments and pressures to deliver superior service levels
No discipline communication on file
Cleared background verification must be met as a condition of employment

Responsibilities

Assign all vehicles and route equipment to all drivers on a daily basis.
Ensure all client reports and supplies are dispatched to all drivers.
Ensure route schedules and route manifests are up to date and accurate.
Ensure driver compliance with the Transportation of Dangerous Goods (TDG) regulations.
Responsible for the care and maintenance of driver communication equipment.
Ensure that all drivers maintain daily schedules and take immediate remedial action to reduce and/or eliminate any delays.
Act as a back-up Route Representative as required, perform all assigned duties and responsibilities of the position.
Assist with the inspection of vehicles for specimens and ensure that no specimens, reports and supplies are left in the vehicles.
Verify the general cleanness of the vehicles.
Control access to building at rear entrance and complete all associated documentation.
Responsible for collecting and depositing cash collection bags from drivers and completing turn in logs.
Responsible for shipping all internal and external company documents to corporate offices, vendors and clients.
Complete inbound call tracking logs inclusive of full stat tracking process.
Collect all driver paperwork and submit to supervisors for review and approvals.
Responsible for reporting any health and safety hazards and work in compliance with established safe working practices.
Report any defects in equipment of work area to immediate supervisor in a timely manner.
Liaise with couriers and ops managers regarding updated schedules/pickup requirements.
Perform delivery investigations as required.
Manage and track stat schedules and route orders.
Work with senior logistics coordinators to ensure accuracy of routes, and service levels are met.