Logistics Customer Support Rep

Aston Carter • Jacksonville, FL

11d • $20 - $22 • Onsite

About The Position

As a Logistics Customer Support Rep, you will be the primary point of contact for handling customer inquiries via phone, email, and in-person interactions. You will manage accounts and provide accurate information about our services while effectively addressing customer concerns. Collaborating with internal departments, you will facilitate timely and satisfactory resolutions, maintaining detailed records of customer interactions and transactions.

Requirements

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and Microsoft Office Suite.
• 1 year of office-related admin or customer service experience.
• 6 months or more of logistics trucking knowledge.

Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions.
• Manage accounts and provide accurate information about our services.
• Address customer concerns effectively and facilitate timely resolutions.
• Collaborate with internal departments to ensure satisfactory outcomes.
• Maintain detailed records of customer interactions and transactions.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed