Logistics Customer Service Specialist

Progressive Staffing LLC • Town of Amherst, NY

1d • $55,000 - $65,000 • Hybrid

About The Position

Our client, a global logistics organization located in Amherst, NY, is looking to add a Logistics Customer Service Specialist to their growing team.

Requirements

• Associates Degree
• 2-3 years’ experience
• Strong computer skills
• Professional demeanor and ability to interact with clients
• Great interpersonal and communication skills (written and verbal)
• Strong organization skills, analytical, and time management skills
• Meticulous attention to detail
• Self-motivated
• Candidates must be authorized to work in the United States; Visa sponsorship is not available

Nice To Haves

• Experience with contracts, supply chain, or logistics preferred

Responsibilities

• Perform daily international customer service responsibilities, contributing to sales and overall growth of the company
• Manage phone and email correspondence, answering questions and resolving issues in a timely manner
• Receive and enter purchase orders, ensuring proper documentation follows
• Ensure bills of lading, letters of credit, warehouse records, and invoices are all up to date, accurate, and organized
• Answer any order-related questions customers may have in a timely manner
• Negotiate freight rates & logistics-related costs and approve as necessary
• Collaborate with various internal/external team members to ensure shipments meet appropriate specifications (warehouse, producers, trucking companies, etc.)
• Troubleshoot issues as they arise—shipping issues, rerouting freight, shipment delay—and communicate updates to customers in real time
• Oversee Accounts receivable, billing, and invoicing to ensure customer is in good standing
• Juggle multiple tasks at a time in a fast-paced environment
• Work well in a team environment as well as independently
• Other duties as assigned/as necessary

Benefits

• Health
• dental
• 401k with match
• PTO
• paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree