Logistics Customer Service Representative
Nucor•Cincinnati, OH
•Onsite
About The Position
Nucor Logistics Group, a newly formed division of Nucor Corporation, is seeking applicants for our Truck Services team at our division headquarters in Cincinnati, Ohio. Our parent company Nucor Corporation is a Fortune 150 company, known for being North America’s leader in designing, manufacturing, and recycling steel and steel products with a history of long-term sustainability and stability.
Requirements
- Associates degree in Business, Supply Chain or relevant field and or two years of logistics, dispatch, shipping experience in a relevant role
- Intermediate to advanced computer skills
- Exceptional customer service and ability to build long-term partnerships
- Ability to take ownership, drive process improvements, and deliver on commitments
- Candidates must be able to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.
Nice To Haves
- Bachelor’s degree in business or communications or related fields
- Experience with Excel formulas and Power BI dashboards
- Experience in North American interstate and/or cross border truck freight planning/execution, knowledge of LTL or parcel shipping, a plus
- 5 years of experience in logistics, dispatch or shipping
- Experience in steel manufacturing or scrap metal industry
- Experience with web-based Transportation Management Systems (TMS)
- Experience with DOT regulatory compliance
- Experience with process optimization and business process improvement projects
Responsibilities
- Develop and maintain relationships with transportation companies and shipping contacts to optimize goods movement
- Answer and manage high-volume phone and ticket queues for incoming inquiries
- Maintain documentation, change control records, and agreements related to business systems, customer support, and logistics software
- Conduct TMS system audits and communicate proactively with delivery points
- Administer freight rates and analyze data
- Review carrier scorecards and assess key performance indicators for vendor partners
- Analyze transactions and resolve problems through reports, phone, and email communication with commercial, shipping, and vendor partners
- Travel to US-based locations as needed to support business needs and projects
- Uphold safety policies, practices, procedures, and housekeeping standards at all times
Benefits
- Medical
- Dental
- Vision
- Disability Insurance
- 401K
- Roth accounts
- Profit sharing
- Pay-for-performance bonuses
- Paid parental leave
- Tuition reimbursement
- Stock program
- Scholarships
- Bonus Program
- Stock Plan
- Retirement Savings
- Credit Union
- Vacation and Holiday Pay
- Unlimited Growth Potential
- Free Financial Planning / Assistance via Insight Financial
- Free Teammate Parking (Cincinnati Office)
- On-site Health Clinic (Cincinnati Office)
- On-site Cafeteria (Cincinnati Office)
- On-site Gym (Cincinnati Office)
- On-site Laundry Service (Cincinnati Office)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
