Logistics Coordinator

Koala

1d • Remote

About The Position

Support logistics and fulfillment operations as key liaison between Koala teams and 3rd party logistics partners (Warehousing and Freight Partners) to ensure smooth and efficient day-to-day execution. Oversee processes, systems and reporting to troubleshoot/resolve issues, optimize workflows, and drive operational efficiencies that improve the customer experience and fulfillment performance.

Requirements

• 1-5 years exposure and experience with ecommerce fulfillment
• Minimum of 2 years are required in logistics, fulfillment, or supply chain operations (e-commerce, retail, or DTC brands preferred).
• Experience working with an ERP (Netsuite/SAP etc), Shopify and Warehouse Management Software (WMS) or similar tools is required.
• Strong analytical skills - ability to extract and manipulate data for order tracking, fulfillment metrics, and operational improvements.
• Experience collaborating with warehouse and CX teams to troubleshoot fulfillment issues.
• Hands-on experience with logistics order tracking software, reporting, and problem-solving in fulfilment operations.
• Detail-oriented with strong troubleshooting skills and the ability to resolve logistics challenges.
• Proactive and curious mindset - always thinking two steps ahead to improve processes.
• Takes end-to-end ownership of the role
• Proficiency in Excel with a high level of attention to detail and exceptional organizational skills—required for managing reports, maintaining accurate logistics tracking with high attention to detail and strong organizational skills.
• Passionate about customer experience and ensuring a smooth order fulfillment

Nice To Haves

• An interest in AI and automation
• Growth mindset-opportunity to progress into more senior positions with excellent performance
• Ability to understand the big picture and prioritize competing considerations

Responsibilities

• Own and manage day-to-day logistics operations, tracking orders, troubleshooting issues, and optimizing workflows.
• Serve as a primary liaison between Customer Service, Warehousing, & Freight Partners
• Conduct on-site warehouse visits every 1-2 weeks (or more, as needed) to oversee operations and troubleshoot on-site issues.
• Maintain logistics reporting by extracting, auditing, and analysing data across Shopify, the WMS, and order tracking systems to monitor order flow, surface insights, and act on issues affecting fulfilment performance.
• Work closely with our Customer Service team as well as 3PL warehouse partners to deliver against our high customer service standards while efficiently managing costs.
• Monitor inbound shipments, create ASN’s and complete receipt processes to ensure accurate stock reconciliations and additional projects.
• Collaborate with finance team to ensure accurate inventory reconciliations
• Assess on-time Small Parcel and LTL delivery performance against promised delivery windows and carrier SLAs, identifying at-risk orders before the customer is affected and driving resolution with warehouse and freight partners.
• Review sales forecasts and order volumes to balance workload across distribution points, adjusting allocation and order release to give warehouse partners a steady, predictable flow of work.
• Lead fulfillment process automation improvements to reduce manual tasks and increase operational efficiency.
• Proactively identify and investigate order exceptions and anomalies, resolving fulfilment issues at the source and improving reporting accuracy to mitigate recurring risks.
• Compile and monitor operational KPI metrics, using the insights to drive continuous process improvements and better fulfilment outcomes.
• Facilitate Ad-hoc projects to support new initiatives and growth

Benefits

• Work From SofaBed (WFB) - Most of our team is located in LA and surrounding areas, but also happy for you to be fully remote.
• Generous time off - Koala life leave, volunteer, parental, and more to help keep your work-life balance, balanced.
• Surprise & delight - All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam.
• Support & wellbeing - You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Competitive 401k matching and comprehensive Anthem private health insurance plans.
• Accelerate your career - via our Learning Management platform, as well as individual and team growth budgets and dedicated days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed