Logistics Coordinator - ROAR

Rich Products Corporation•Oak Brook, IL

About The Position

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio of Rail, Ocean, Air, and Road services to aid clients in the delivery of their products around the world. ROAR utilizes state-of-the-art technology to coordinate, manage and track shipments from point of origin to final destination. ROAR delivers best in class customer service and support with comprehensive operations in major markets throughout the world. The Intermodal Logistics Coordinator is responsible for supporting the day-to-day execution of intermodal shipments, ensuring reliable service, and delivering a high level of customer satisfaction. This role plays a critical part in coordinating rail, drayage, and final mile operations while proactively identifying and resolving service issues. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced transportation environment.

Requirements

High School Diploma Required
Strong organizational and time management skills with the ability to prioritize effectively
Excellent communication skills, both written and verbal
Ability to problem-solve and make decisions in a fast-paced environment
High attention to detail and commitment to accuracy
Proficiency in Microsoft Office (Excel, Outlook, etc.)

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Coordinate and schedule intermodal shipments, including pickups, rail departures, and final mile delivery
Serve as the primary daily point of contact for drayage carriers and rail providers
Monitor shipment progress and proactively resolve delays to maintain service reliability
Troubleshoot service disruptions including missed cutoffs, equipment shortages, and terminal congestion
Identify and resolve potential service failures; communicate timely updates and alternative solutions to customers
Maintain a high level of customer service through consistent, clear, and proactive communication
Prioritize and manage multiple tasks while handling frequent and time-sensitive requests
Optimize routing and execution strategies to improve efficiency and reduce transit times
Develop and adjust market plans based on capacity availability, performance trends, and changing conditions
Analyze industry trends and operational performance to support continuous improvement initiatives
Identify workflow inefficiencies and contribute to process improvements across intermodal operations
Collaborate cross-functionally with operations, sales, and pricing teams to provide insights and improve outcomes
Provide feedback to the pricing team regarding market conditions, challenges, and emerging opportunities
Act as a resource for ongoing improvement within intermodal workflows and execution processes