Logistics Coordinator

Alivi•Miami, FL

13d

About The Position

The Logistics Coordinator III (LCIII) works closely with Alivi’s Transportation Providers, assigning, updating and monitoring all transportation requests from and for members of our health plan partners. They will have more experience in this role than an entry level role such as an LC1. The LCII maintains constant communication with the Contact Center to ensure all member requests for transportation are serviced efficiently by coordinating the transfer of members to and from their medical appointments.

Requirements

2 year of experience or equivalent training minimum in dispatching transportation requests, preferably in the healthcare or medical field.
Proven experience as a Logistics Coordinator, Supply Chain Coordinator, or similar role, with a strong understanding of logistics operations and supply chain principles.
Proficiency in logistics software (e.g., SAP, Oracle, TMS) and Microsoft Office Suite (Excel, Word, Outlook) for data analysis and reporting.
Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a dynamic work environment.
Strong communication and interpersonal skills, with the ability to collaborate effectively with internal teams, external partners, and customers.
Able to adapt to high volume, fast paced environment, multitask, prioritize situations and react quickly to changing dynamics

Nice To Haves

Relevant certifications (e.g., APICS, CSCP) preferred.

Responsibilities

Assign trips to Transportation Providers based on geography, member mobility and provider capacity for trips that are for the next day.
Monitors Transportation Provider Daily trip allotment to ensure compliance with established SLA’s and KPIs, and service requirements.
Interact daily with Health Plan representatives, customer services representatives, transportation providers and members over any transportation concerns.
Assist with Inbound Dispatch calls and troubleshooting transportation concerns.
Establishes and maintains professional relationships with transportation providers, Health Plan Member Services and all vendor partners.
Assist with returned trip assignments from Transportation Providers, that need to urgently be recovered.
Assist when needed on Same days trips If instructed by recovering rides that are at the potential of being missed, Urgent trip request, and Same day trip request based on Urgency and order received.
Collaborates with the Ride assist team and assist on any Chat escalations or White glove monitoring.
Process and maintain Logistics reporting via data entry.
Adheres to Quality Assurance Program.