Logistics Coordinator Tues-Sat 3pm-11:30pm EST ( Remote local to Miami )

UPS•Miami, FL

13h•Hybrid

About The Position

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. This position will begin in a temporary remote capacity. We anticipate transitioning the position to an on-site Miami, Florida office. During these periods, all responsibilities, reporting structure, and performance expectations will remain the same. The temporary remote arrangement will be reviewed regularly. Any changes will be communicated in advance to ensure a smooth transition to an on-site role. Candidates must be able to commute when on-site work resumes.

Requirements

At least 1 year of customer service experience
Time Management
Must be at least 18 years old and have a high school diploma or GED
Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM
Must have outstanding communication, customer service, and organizational skills
Be able to operate in a fast-paced and demanding environment
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Knowledge of US and world geography and time zones is preferred
Call Center experience is preferred
Be flexible - with the ability to work additional hours as business requires

Responsibilities

Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
Communicate with customers and agents in a professional and courteous manner
Meet required team metrics
Stay current on all required training