Logistics Coordinator- Psychiatry & Behavioral Health

Mahec • Asheville, NC

10h • Hybrid

About The Position

Monitors all clinic-based provider’s daily schedules for patient care and assignment of patients to provider panels. Uploading all patient care templates into PM Allscripts for providers. This role description is a general description of the essential job functions. It is not intended to describe all the duties the Logistics Coordinator may perform.

Requirements

• Associate Degree in business or related area, 3-5 years relevant experience, or a comparable combination of experience and/or education.
• Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications.
• Regular attendance on-site is an essential function of this position with flexibility for some remote work.
• Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

Nice To Haves

• Spanish speaking skills preferred.
• Experience in a Behavioral Health setting preferred.

Responsibilities

• All schedules in place at minimum 3 months in advance, with goal to have 4-6 months in place.
• Coordinate with Patient Access Center, office staff, and clinical staff to ensure access for patient volume and patient schedules for Allscripts PM patient appointment templates.
• Collaborate with support staff and providers across the service line to ensure continuity of patient care.
• Confirm templates and number of half days are scheduled for providers to meet volume goals each month.
• Support SDOH screening volume goals each month.
• Ensure templates and number of provider schedules are in place to meet volume needs for patient access in the office.
• Monitor provider schedules to coordinate with triage services and provide proactive problem solving for patient access needs.
• Coordinate with evaluation teams to establish patients with continuity providers for therapy and help to problem solve patients being scheduled with the appropriate provider.
• Create a system to ensure accuracy of patient and provider schedules in place such as double checking and team work with template input.
• Ensure no last minute changes due to schedule inaccuracy.
• Ensure schedule changes are forwarded to appropriate staff in appropriate timeframes, including coordinating with patient scheduling staff at all clinical locations.
• Maintains rules for number of faculty and APP are approved for away times.
• Manage Smartsheet PTO tracking for all staff and ensure approvals are completed in a timely manner.
• Create system to track when providers block schedules during patient care time and ensures that time is added back within a short time frame so that patients scheduled to see the provider do not experience significant delays to their original appointment date/time.
• Help with time sheets to ensure accuracy.
• Support patient coordination for referrals between care navigation and peer support services following positive SDOH screenings.

Benefits

• full benefits available
• Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
• Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree