YYZ Logistics & Trucking - Logistics Coordinator

Nippon Express Canada•Mississauga, ON

6d•CA$28 - CA$32•Hybrid

About The Position

The Logistics Coordinator will be responsible for providing high quality client service support, monitoring and reporting of customer and vendor performance. The Logistics Coordinator will act as primary means of contact for Logistics & Trucking (L&T) customer base as well as internal Nippon Express departments and will be responsible for maintaining various forms of communication including e-mail, telephone, internal TMS systems and verbal between Nippon external and internal customers as well as L & T staff.

Requirements

1-3 years’ Experience in 3PL, load brokering operations or dispatch operations
General knowledge of the freight forwarding CIFFA environment
Ability to provide quality service for our customers by understanding their needs and requirements
Strong communication skills, verbal and written
Strong time management; able to prioritize tasks
Ability to remain calm in stressful situations, work under pressure and meet deadlines
Critical thinking and problem solving
Basic knowledge of Microsoft Office products, including Excel and Word

Nice To Haves

TDG certification is an asset

Responsibilities

Arrange transportation and facilitate the movement of goods based on customer demands, including cross-border, domestic, FTL, LTL, white grove, oversize, and dangerous goods etc.
Coordinate pickup and delivery orders with trucking companies, airlines and/or bonded facilities
Ensure accuracy on shipments and minimize risk of delay by communicating with customers and vendors
Prompt and accurate communication with customers, external and internal branches, and sub-contractors
Track and trace orders and report any anomalies
Provide excellent customer service with prompt handling of quotes, orders, and sales inquiries
Advise clients on transportation and payment methods, including the issuance of freight bills and invoices to brokers and/or customer. Including proper record retention and filing of documentation
Filing of invoices, orders, PODs, and collect payments for the same
Collect, audit and accurately enter carrier qualification information
Reconcile/balance customer accounts and ledgers by collection and analyzing account information
Assist manager with ongoing improvement of systems, projects, procedures and processes
Various other duties as may be Required