Logistics Coordinator Support and Training

NRI 3PL•Ontario, CA

7h•$21 - $30•Onsite

About The Position

The Logistics Coordinator Support and Training role requires a fast thinker who thrives in a fast-paced environment. This position will support the NRI Operations Department by managing shipments for pick-ups and deliveries, providing excellent customer service to internal and external parties. A key responsibility includes training and supporting the routing team in each facility. The role also ensures all routing Standard Operating Procedures (SOPs) are current and maintained in SharePoint, while supporting Vendor Compliance on audits and chargeback reviews.

Requirements

Proficient technical capabilities, inclusive of tier one WMS experience (Aspire).
Proficiency in MS Office Applications.
Ability to be flexible and adapt to changing priorities.
Decisions have a critical effect on the organization’s reputation, team members, client services, policies, or operations.
Written communication skills.
Must have 6+ months of experience as a Logistics Coordinator.
Proficient with Microsoft Office, specifically Outlook, Excel, Teams, and One Drive.
Must be comfortable with learning TMS carrier systems, programs, portals and WMS.
Must have physical ability to carry out essential job functions, including but not limited to, the ability to lift and carry up to 50 lbs., walking and standing for extended periods, climbing ladders/stairs, ok with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.

Nice To Haves

Effective communication and interaction across all levels of the organization including clients.
Ability to multitask, shift priorities as needed, and work independently.
Embrace collaboration and working within a dynamic, positive, and energetic team.

Responsibilities

Manage shipments for pick-ups and deliveries.
Provide excellent customer service to internal and external parties.
Train and support the routing team in each facility.
Ensure all routing SOPs are current and maintained in SharePoint.
Support Vendor Compliance on audits and chargeback reviews.
Works with Vendor Compliance processes, policies, and procedures to ensure compliances on all shipments are followed.
Ensure excellent communication and support to the routing team.
Create TMS portal credentials and maintain on Sharepoint.
Update and maintain retailer routing guide to sharepoint.
Resolving gaps in training to minimize routing errors and chargebacks.
Updates routing WMS/TMS SOPs /Summaries.
Ensures all outbound shipments are processed and routed according to Client and Customer requirements/needs and within compliance and Service Level Agreement (SLA).
Train new and existing routers in each facility.
Schedules and monitors pickup. Reschedule missed pick-ups.
Coordinates shipment cancellations and changes.
Create Shipping Label/Bill of Landing (UPS, FedEx, USPS and other Common Carrier).
Route all Collect / 3rd party orders adhering to Retailer Routing compliance guidelines.
Follow up daily with carrier appointments.
Maintain Recap reports/manifests to ensure accuracy when carrier pick-ups occur.
Investigation and follow up on all freight scenarios that involve lost or damaged product via a carrier.
Provides carrier information and updates to all internal contacts.
Organizes and files all BOL's according to vendor and ship date.
Ensures all manual shipment confirmations are sent to clients daily.
Documents and resolves issues between carriers and vendors.
Quote shipping rates on a regular basis to ensure best economical shipping method.
Consolidate and summarize shipment requirement of Customers' requests.
Ensures dangerous goods are shipped according to DG standards.
Ensures Custom Retailer carton labels are generated/applied w/compliance placement.
Tracking and tracing shipments internationally and domestically when necessary.
Performs other duties as requested.