Logistics Coordinator, Outbound

Four Hands•Austin, TX

14h

About The Position

The Logistics Coordinator plays a critical role in supporting daily transportation and logistics operations through effective communication, documentation management, and cross-functional coordination. This position is responsible for managing logistics-related communications, maintaining accurate operational records, and ensuring the timely resolution of requests from internal stakeholders, external customers, carriers, brokers, and logistics partners. The role supports efficient freight movement by coordinating documentation, shipment activities, and operational workflows while ensuring compliance with established company procedures and transportation requirements.

Requirements

Previous experience in logistics, transportation, supply chain, customer service, administrative support, or a related operational environment
Strong attention to detail with the ability to maintain accuracy in a fast-paced environment
Excellent written and verbal communication skills with a professional and customer-focused approach
Demonstrated ability to manage multiple priorities, meet deadlines, and adapt to changing business needs
Strong organizational and follow-up skills with the ability to work independently and collaboratively across teams
Ability to professionally communicate with external customers, carriers, vendors, and internal stakeholders
Proficiency in Microsoft Office and experience working within shared inboxes, operational systems, or transportation management platforms preferred
Strong problem-solving skills with the ability to escalate issues appropriately and support timely resolution

Responsibilities

Manage shared logistics inboxes and communication channels, ensuring requests are reviewed, prioritized, and resolved within established timelines
Create, review, and distribute transportation documentation including Bills of Lading (BOLs), shipment paperwork, and related logistics documents
Prepare and maintain export documentation and shipping records to support domestic and international shipments
Coordinate with internal teams, carriers, brokers, and external partners to ensure shipping documentation is completed accurately and submitted within required timelines
Coordinate daily communication between internal departments, external customers, carriers, and logistics partners to support operational continuity
Maintain accurate and organized logistics documentation, shipment records, and supporting paperwork across internal systems
Review documentation for accuracy and completeness, ensuring timely updates and issue resolution when discrepancies arise
Track open requests and follow through to completion, proactively communicating updates, delays, and escalations to appropriate stakeholders
Support transportation and logistics workflows by coordinating appointments, shipment updates, routing requests, and operational follow-up activities
Professionally engage with external customers and carriers to resolve issues, provide updates, and maintain positive working relationships
Prioritize multiple operational requests simultaneously while maintaining a high level of accuracy and responsiveness
Collaborate cross-functionally with logistics, warehouse, sales support/customer service, and other operational teams to support business objectives
Identify recurring issues and communicate process improvement opportunities that enhance operational efficiency and service levels
Support reporting, data entry, and system updates to maintain operational visibility and documentation accuracy
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey